(Natasha) Sarah Swank
Mesa,AZ
Summary
I am a visible and accessible manager with the ability to create positive and productive relationships with others and nurture a strong sense of community. My organizational skills are exceptional and I have the ability to pivot as needed and manage multiple projects simultaneously all with a cheerful smile on my face.
Overview
25
25
years of professional experience
Work History
Life & Leisure Director
Arbor Rose Senior Care
03.2024 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed Assistant
- Taught Caregivers in Memory Care how to do Activities with the residents
- Conducted tours with potential families working closely with the Marketing team
- Created, planned and executed monthly Memory Care calendar
- Created, planned and executed monthly Assisted Living calendar
- Planted gardens with the residents, responsible for upkeep
- In charge of taking photographs of events and posting on Facebook
- Attended daily standup meetings
- Care plans with Director of Wellness
- In charge of all new Assessments when residents moved in
- Worked with many, many local Hospices establishing quality relationships with them
- Worked closely with Just Serve Outreach Coordinator for East Valley to create volunteer program
- Quiltt
- Certified in SingFit
- In charge of budget, ordering, invoicing
- Worked closely with Dietary Department for events
- Created Balloon Art for events
- In charge of Resident Council meetings
- Created all company flyers and brochures and Daily Chronicles
- Head of the Transportation Department
- Drove two company vans, attached seat belts on wheelchairs, took residents on scenic drives, grocery shopping and all outings
- Decorated 5 monthly bulletin boards in Memory Care unit and all AL Cottages
- MOD some weekends, in charge of closing up facility safely and securely
- Lead resident activities in Assisted Living and Memory Care pivoting as needed
- Worked with local musicians and vendors to bring entertainment to Arbor Rose
- Community Outreach and Marketing
- Decorated facility for all special events not limited to floral arranging
Life Enrichment Coordinator
Westminster Village
01.2023 - 03.2024
- Coordinates innovative and interesting excursions for our residents as well as attending the outings with the residents. Does charge back paperwork.
- Assess each resident upon admission to determine recreational interests, abilities and needs, to develop and implement individualized programs for each resident in Sackton Assisted Living and Weyrich Health Care Center.
- In charge of a 10,000.00 activities budget for Independent Living, Sackton Assisted Living and Weyrich Health Care Center.
- Monitor and chart resident progress as per state guidelines and review approach as necessary.
- Meetings with residents, their family members and care staff to develop, implement and evaluate Care Plans.
- Conducts weekly informational meetings and training with staff. Participates in daily morning call with all Department heads.
- Leads Resident council meetings.
- Ensures that monthly calendars are equally balanced with cultural, intellectual, spiritual, social, physical and recreational activities.
- Works with media to cover Senior Olympics activities. Plan and execute large senior Olympics Event.
- Works with various outreach partners.
- Close relationships with Dining Department and Marketing Department.
- Manages 3 assistants to create, plan & execute activities for seniors of many ages & cognitive differences across a 16 acre campus 7 days a week. In charge of interviewing, hiring, instructing, monitoring and evaluating assistants performance.
- Creates daily Chronicles, 3 different monthly calendars, flyers, brochures, two newsletters, a quarterly publication & more.
- Proficient in Word, Publisher, Canva, Activity Connection and Poster My Wall.
- Develops good rapport with outside agencies such as Vendors, Schools, Churches, Volunteers and other organization’s to foster effective activity programs.
- Understand residents care regulations as well as state specific regulations.
Realtor
Tierra Antiqua Realty
05.2011 - 01.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Activity Director
The Country Club Of La Cholla
11.2006 - 11.2010
- Worked with Independent, Assisted & Memory Care residents.
- Managed multiple assistants under me as well as a large volunteer team.
- Directed all events in 18,000 square foot Clubhouse.
- Comfortable with public speaking and engagement.
- Computer proficiency with respect to Microsoft Office Suite, database software, internet and website portals, etc.
- Created, planned, promoted and executed a comprehensive community event and programming calendar for residents.
- Established and nurtured partnerships with local organizations and businesses to benefit residents and the overall community
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
- Managed the Transportation department.
- Organized vendors.
- Established and nurtured partnerships with local organizations and businesses to benefit residents and the overall community
- Screened and hired staff accordingly.
- Planned and executed all the communities events and entertainment.
- Tracked daily log of residents activities.
- Decorated the facility inside & out for all events and holidays.
- Managed all social media accounts.
- Lead daily residents Bible study.
- Worked with local churches for spiritual needs of residents.
- Helped lead Sunday church services.
- Worked with residents family members and did care plans to assess residents daily needs.
- Collaborated with Marketing Department and Public Relations Department for big activities and fundraising events.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Reviewed event bills to confirm accuracy and approve payment.
- Inspected event facilities to confirm conformance to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Coordinated florists, photographers, and musicians for events.
- Developed creative themes for events and created related activities to engage attendees.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Monitored and controlled event expenditures to meet budgets.
- Utilized social media to promote events and increase attendance.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Created a monthly newsletter and monthly calendar for the facility.
- Behavior management redirection.
- Responsible for all community outings.
- Set up all events and hosted all events as well as breaking down the events afterward.
Activity Director
Morning Pointe Assisted Living
05.2003 - 02.2006
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated with sales and marketing teams to publicize and promote events.
- Developed and implemented successful marketing plans to generate event revenue.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Activity Director
Benson Hospital
11.1999 - 09.2001
- Managed administrative logistics of events planning, event booking, and event promotions.
- Worked closely with Marketing team & Public Relations department.
- Worked with Dietary department hosting events & catering.
- Care planning.
- Tracking daily physical and spiritual activities.
- Led daily Bible study program.
- Working with local ministers to ensure spiritual needs met.
- Created a large volunteer team & program.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from patients to assess event success and uncover opportunities for improvement.
Education
Bachelor Of Science - Business Management
University of Phoenix
Phoenix05.2006
Real Estate License - Real Estate
Hogans School of Real Estate
Tucson, AZ03.2000
High School Diploma -
Benson High School
Benson, AZ05.1999
Skills
- Conflict Management
- Professional Demeanor
- Customer Service Excellence
- Organizational Skills
- Patience and Tolerance
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Life & Leisure Director
Arbor Rose Senior Care
03.2024 - Current
Life Enrichment Coordinator
Westminster Village
01.2023 - 03.2024
Realtor
Tierra Antiqua Realty
05.2011 - 01.2023
Activity Director
The Country Club Of La Cholla
11.2006 - 11.2010
Activity Director
Morning Pointe Assisted Living
05.2003 - 02.2006
Activity Director
Benson Hospital
11.1999 - 09.2001
Bachelor Of Science - Business Management
University of Phoenix
Real Estate License - Real Estate
Hogans School of Real Estate
High School Diploma -
Benson High School
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