Natasha Covington
Cheltenham,PA
Summary
Experienced retail sales professional with a strong background in retail customer service and management. Known for consistently exceeding expectations and fostering customer loyalty. Possesses a flexible schedule and exceptional mathematical aptitude. Currently seeking a position in the customer service industry to utilize and expand skills, while also providing opportunities for career growth and advancement.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Sarah care
01.2013 - Current
- Document patient condition, treatment plans, and concerns consistently.
- Monitored vital signs such as blood pressure and pulse
- Ensured appropriate response to various patient needs across multiple domains.
- Tested and recorded blood glucose levels
- Performed sterile dressing change.
- Ensured comprehensive care during pre-and postoperative phases.
- Provided comprehensive assistance ensuring patient comfort and cleanliness.
- Ensured smooth transitions for patients during repositioning and transportation.
- Obtain household supplies and ran daily Errands
- Created a sanitary and secure workspace.
- Crafted appealing and nourishing food items, featuring various snacks.
Seasonal Cells Associate
Tory Burch
11.2018 - 02.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Built enduring client relationships that led to exceeding sales objectives.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Boosted revenue through personalized client presentations.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Person
Nordstrom rack
10.2015 - 12.2016
- Increased purchase totals by recommending additional items
- Developed and executed sales promotions
- Created attractive displays
- Answered incoming telephone calls with professional and knowledgeable responses
- Organized items in visually appealing manner
- Worked flexible schedule to accommodate changing customer levels
- Trained all new sales employees on effective techniques
- Listened to customer needs and preferences to provide accurate advice
- Met incoming customers and provided immediate assistance
Ladies Retail
JCP
07.2012 - 03.2013
- Answered questions regarding the story and it's merchandise
- Demonstrated use and care of the merchandise
- Help customers With questions problems and complainants personal and via telephone
- Organized racks and shelves to maintain the visual appearance of the store
- Develop positive customer relations Through friendly greeting Excellent service and assisting Customer needs
- Operated a cash register for cash, check and credit card transactions with accuracy
Make up Artist and Fashion Sales
Eyelashes for you spa in boutique
02.2009 - 09.2012
- Stoked And replenished merchandise according to store merchandising layout
- Priced merchandise stock shelves and took inventory of all supplies
- Cleaned and organize the story including check out and display
- Alerted customers About up coming sales, events and promotions
- Determined Customers needs by asking Relevant questions and listening Actively to the response
- Answered customers calls in the promptly And an Appropriate manner
- Fostered A positive work environment constantly treating all employees and customers with respect in consideration
- Mentored new sales associate to contribute to the stores positive culture
Peer Counselor
Temple University
08.2009 - 04.2010
- Counseled young man to get on the right path
- Consultant and help them to understand and overcome, personal, social and behavioral issues
- Led support group discussion and Educated clients and their family about clients rights and responsibilities
Education
High school diploma -
Germantown high school
Philadelphia, PA01.2010
Skills
- Customer Service
- Product Knowledge
- Computer Literacy
- Microsoft Word
- POS System
- Apple Software
- Internet Research
- Communication Skills
- Interpersonal Skills
- Client Interaction
- Visual Requirements Clarification
- Makeup Solutions
- Customer Engagement
- Promotions Knowledge
- Product Recommendations
- Client Education
- Aftercare Maintenance
- Patient care
- Personal hygiene assistance
- Vital signs monitoring
- First aid and safety
- Mobility support
- Care plan management
- Recording vital signs
- Client documentation
- Behavioral support
- Patient transportation
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Relationship building
- Professional appearance
- Phone etiquette
- POS system operations
- Sales expertise
- Trend awareness
- Brand representation
- Upselling strategies
- Merchandise display
- Point of sale operation
- Sales trends
- Product promotions
- Fashion sense
- Product demonstrations
- Friendly and outgoing
- Verbal and written communication
- Cash drawer balancing
- Upselling and cross selling
- Visual display arrangement
- Sales goal achievement
- Loyalty promotion
- Positive and professional
- Goal driven
Timeline
Seasonal Cells Associate
Tory Burch
11.2018 - 02.2019
Sales Person
Nordstrom rack
10.2015 - 12.2016
Home Health Aide
Sarah care
01.2013 - Current
Ladies Retail
JCP
07.2012 - 03.2013
Peer Counselor
Temple University
08.2009 - 04.2010
Make up Artist and Fashion Sales
Eyelashes for you spa in boutique
02.2009 - 09.2012
High school diploma -
Germantown high school
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