Natasha "Zoe" Hall

• Coordinate customer upgrades and camping accessories for recently purchased motorhomes and recreational vehicles, such as adding a washer and dryer, adding more solar panels, installing hitches, upgrading battery banks, and additional equipment for a comfortable camping experience.
• Create work orders, update required parts and labor, dispatch to technicians, and follow through with customers on a realistic time frame for completion of projects, and continuously update work order as projects progress. Confirm all parts required for the job are 'billed-out' correctly to keep inventory and pricing correct for the shop and customer.
• Process special orders by collecting full payment for special order parts, following through with customers on time frame for part arrival, and call customer once part does arrive.
• Assist new motorhome and RV owners with up-to-date information regarding appliances, features, and standard operating procedures of their trailer during the 'walk-through' process on the day of delivery.
• Support the parts department to ensure that every customer is being helped in a timely manner, all their questions are answered, thus ensuring exceptional customer service.
• Support shipping and receiving to maintain fully stocked shelves with popular items, ensure parts are being checked in a timely manner to maintain time frames for project completion, ensure freight costs are balanced, and ensure returns are handled in a timely manner.

• Manage and organize parts received from deliveries, such as UPS, FedEx, USPS, and local vendors.
• Receive all parts with accurate cost, list, and price. Ensure freight charges are balanced between charges and expenses on freight.
• Communicate with the service department on arrival or late arrivals of special-order parts, so service can accurately update customers on job completion.
• Support the parts department to ensure every customer is being helped in a timely manner, and all their questions are answered.

Tasks were wide-ranging and changed from day to day since the owner of FTB had many different facets to his business. Some of my tasks included:

• Service advising for a local automotive shop. Organize and manage large projects in the shop to ensure a consistent flow of incoming and outgoing jobs. Upsell customers on maintenance work orders to receive a larger payout on larger jobs. Schedule customers, order parts, communicate with customers, and collect payment.
• Performed duties of a lube technician, including oil changes, 20-point inspections, brake jobs, and alignments.
• Secretarial duties include filling automotive parts invoices, filling customer work orders, ensuring automotive warranties are addressed to receive payment from warranty companies, receiving parts and assigning them to work orders, and picking up automotive parts from local stores.
• Property maintenance, including landscaping, painting, and construction.
• Assistant general manager for a local custodial company. Dropped off cleaning supplies at the major accounts to ensure employees had the tools required to meet the needs of the account holders, transport employees to and from large jobs, and create new accounts for cleaning.

• Organizing a team of drivers to service Flagstaff, Williams, Winslow, Tusayan, and Grand Canyon.
• Communicate with drivers any potential road hazards, construction, or major events in areas they are delivering to, and adjust route to ensure parts are delivered in a timely manner.
• Responded quickly to emergency situations requiring immediate attention.
• Scheduled vehicle maintenance services as needed in accordance with company policy.
• Coordinate parts exchange between other NAPA Auto Parts stores, and oversee the sorting of parts from parts coming into stock, and being put away properly.
• Create and adjust drivers' schedules.
• Provided customer service support for drivers and customers related to delivery inquiries.
• Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
• Checked paperwork prior to dispatching crew members to maintain accuracy.
• Managed communication between drivers, customers, and internal teams to resolve any issues or delays.