Natashee Latimore
Athens,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Wayfair
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Lead Customer Service Representative
Telenet
01.2018 - 03.2023
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
Retail Sales Associate
University Of Georgia
04.2016 - 09.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Customer Service Representative
Haband
02.2012 - 12.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming telephone calls to provide store, products and services information.
Cashier
Dollar Tree
01.2009 - 08.2012
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected store products for damage and obtained item replacements for customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2018
Skills
- Membership renewals
- Credit card processing
- Account management
- Order fulfillment
- Customer support
- Stockroom procedures
- Call Center Operations
- Business development understanding
Timeline
Customer Service Representative
Wayfair
03.2023 - Current
Lead Customer Service Representative
Telenet
01.2018 - 03.2023
Retail Sales Associate
University Of Georgia
04.2016 - 09.2021
Customer Service Representative
Haband
02.2012 - 12.2015
Cashier
Dollar Tree
01.2009 - 08.2012
High School Diploma -
Penn Foster Career School
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