Natashia Blankenship
Hope Hull,AL
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Medical Connection
08.2022 - Current
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Certified Clinical Medical Assistant Intern
Greater Montgomery Patient Centered Gastroenterology and Hepatologu
07.2022 - 08.2022
- Keyed in new data from patients, staff and forms with high accuracy
- Recorded patients' medical history, vital statistics and information in medical records
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
Patient Service Representative
Baptist South Hospital
06.2018 - 06.2021
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
- Explained plans for treatment and payment options
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- O cred friendly and e icient service to all customers, handled challenging situations with ease.
Bank Teller
Sykes, Bank of America
06.2015 - 06.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Placed orders for customer checks and verified starting numbers
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit
- Promoted available products and services to customers during service, account management and order calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sykes
Ask
05.2010 - 06.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Processed customer order, quote and return transactions and
- Ered additional products and services
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
- Met all customer call guidelines including service levels, handle time and productivity
- Counseled debtors on payment options and arranged installment agreements
- Patient Contact
- Negotiated to collect balance in full
- Used skip tracing and other techniques to locate debtors.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Education
CCMA - Medical Assisting
Jes Health Service
Skills
- NATASHIA BLANKENSHIP
- Appointment Setting
- Patient Information
- EMR updating
- Patient preparation
- In-house testing
- Specimen collection
- Vital signs documentation
- Patient interviewing
- Claim Verifications
Certification
07/09/2019
CERTIFICATION
EKG
Phlebotomy
. CPR
. CCMA
Timeline
Medical Front Office Receptionist
Medical Connection
08.2022 - Current
Certified Clinical Medical Assistant Intern
Greater Montgomery Patient Centered Gastroenterology and Hepatologu
07.2022 - 08.2022
Patient Service Representative
Baptist South Hospital
06.2018 - 06.2021
Bank Teller
Sykes, Bank of America
06.2015 - 06.2018
Sykes
Ask
05.2010 - 06.2015
CCMA - Medical Assisting
Jes Health Service
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