Na'Tashia Heckstall
Elizabeth City
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Passionate Hands-North Carolina
04.2021 - Current
- Responsible for rendering medical assistant services to clients.
Nursing Care Partner
Sentara-Norfolk, VA
10.2023 - 04.2025
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Contributed to a positive work environment through effective communication with colleagues
- Responded quickly during emergencies or urgent situations within the clinic setting
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Allergy Nurse
Eastern Virginia Ear Nose And Throat Specialist-Suffolk, VA
08.2023 - 12.2024
- Provided specialized care and treatment to patients with allergies, ensuring accurate diagnosis and effective management
- Educated patients on allergy triggers, symptoms, and prevention strategies to promote self-management of their condition
- Monitored patient response to immunotherapy treatments and adjusted dosage as necessary for optimal results
- Assisted in the coordination of allergy clinics, including scheduling appointments, managing patient flow, and maintaining medical records
- Provided counseling and emotional support to patients dealing with the challenges of living with allergies
- Ensured compliance with infection control protocols during all procedures involving allergen exposure or testing equipment sterilization
- Maintained accurate documentation of patient assessments, treatments administered, medication dosages given, and any adverse reactions observed
- Maintained inventory of allergy testing supplies, medications, and equipment, ensuring availability when needed and coordinating restocking efforts as necessary
Benefits Administration Services Associate 11
Conduent-Chesapeake, VA
08.2021 - 01.2023
- Provide excellent customer service for US Courts employees. My job is to assist participants with log in issues to the Judiciary Benefits Center about their benefits, by helping them make any changes for 2022 Open Season, verifying their current benefits, referring them to their current carrier for specific details about their insurance, answering any questions they may have about their Health Savings Account, Health Care Reimbursement Accounts, Dependent care reimbursement accounts, Tsp elections and as well as making those elections for them, verifying their account information, any authentication issues, authenticating their accounts etc.
Medical Support Assistant (OA)
Albemarle Eye Care Center-Elizabeth City, NC
10.2020 - 01.2021
- I was responsible for obtaining and recording patients chief complain and complete ocular and medical history in the electronic medical records once I escorted the patient to the rooms. Inform patients of the purpose of all test and procedures to be performed. Installation of eye drops and other medications prescribed by the physician, process prescription refills request, responsible for patient work ups before they were seen by a physician.
Assistant Manager
Dollar General-Point Harbor, NC
10.2018 - 10.2020
- I was responsible for training sales associates, monitoring inventory and ordering merchandise based on demand, delegating tasks, opening and closing the store, designing work schedules, ensuring company policies were followed
Education
Associate's degree - Nursing
Bryant & Stratton College
Virginia Beach, VA09.2025
Medical Assisting Diploma - Medical Assisting
Altierus Career College
Southfield, MI10.2012
High school diploma - Basic
Northeastern High School
Elizabeth City, NC06.2000
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Phlebotomy
- Reliable team player
- Electronic health records
- Procedure assistance
- Electronic medical records
- Compassionate
- Lab equipment operation
- Diagnostic testing assistance
- Family education
- Insurance claims
- Antigen testing
- Companionship and emotional support
- Conflict resolution
- Indirect patient care
- Hospice care
Certification
- BLS Certification
- CPR Certification
Timeline
Nursing Care Partner
Sentara-Norfolk, VA
10.2023 - 04.2025
Allergy Nurse
Eastern Virginia Ear Nose And Throat Specialist-Suffolk, VA
08.2023 - 12.2024
Benefits Administration Services Associate 11
Conduent-Chesapeake, VA
08.2021 - 01.2023
Medical Assistant
Passionate Hands-North Carolina
04.2021 - Current
Medical Support Assistant (OA)
Albemarle Eye Care Center-Elizabeth City, NC
10.2020 - 01.2021
Assistant Manager
Dollar General-Point Harbor, NC
10.2018 - 10.2020
Medical Assisting Diploma - Medical Assisting
Altierus Career College
High school diploma - Basic
Northeastern High School
Associate's degree - Nursing
Bryant & Stratton College
Additional Information
CPR
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