Summary
Overview
Work History
Education
Skills
Timeline
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Natashia Ladmirault

Slidell,LA

Summary

Dynamic Patient Account Representative with extensive experience at Ochsner Medical Center, excelling in insurance verification and billing processes. Proven ability to enhance patient satisfaction through exceptional customer service and strong empathy. Adept at streamlining operations and ensuring HIPAA compliance, contributing to improved team collaboration and efficiency in patient account management.

Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.

Overview

11
11
years of professional experience

Work History

Patient Account Representative

Ochsner Medical Center
03.2022 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.

Patient Registration Associate

Ochsner St Bernard
11.2019 - 03.2022
  • Coordinated closely with nursing staff to prioritize room assignments based on individual patient needs.
  • Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
  • Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
  • Reduced wait times for patients through effective scheduling and coordination with medical staff.
  • Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
  • Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
  • Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
  • Implemented strategies to minimize registration errors, leading to increased accuracy in data entry efforts.
  • Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
  • Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.

Patient Registration Supervisor

LCMC Health
01.2015 - 03.2019
  • Managed sensitive patient information with utmost discretion and compliance with HIPAA regulations.
  • Maintained departmental compliance with relevant state and federal regulations, ensuring ongoing adherence to required standards.
  • Reduced errors in patient data entry by implementing thorough training programs for all team members.
  • Facilitated cross-departmental communication to ensure seamless coordination during high-volume periods or emergencies.
  • Mentored junior staff members, fostering professional growth and development within the department.
  • Collaborated with other department supervisors to improve overall hospital operations and patient satisfaction.
  • Established strong working relationships with healthcare providers and insurance companies, promoting seamless coordination of patient registration processes.
  • Identified opportunities for cost-saving measures within the department without compromising on quality or efficiency of services provided.
  • Organized staff schedules to optimize coverage during peak hours while minimizing overtime costs for budget control purposes.
  • Assisted in recruiting top-tier talent for open positions within the Patient Registration team, contributing to increased overall performance levels.
  • Enhanced patient experience by streamlining the registration process and reducing wait times.
  • Led a team of patient registration staff, ensuring consistent quality service and adherence to hospital protocols.
  • Evaluated existing workflows and implemented improvements to increase overall productivity within the department.
  • Resolved complex patient registration issues promptly and professionally, maintaining positive relationships with patients and their families.
  • Served as a liaison between patients, insurance providers, and medical professionals, ensuring accurate billing information was collected and communicated effectively.
  • Conducted regular audits on patient records to maintain accuracy and integrity of information entered into the system.
  • Implemented a new digital registration system, increasing efficiency and accuracy of records management.
  • Developed performance metrics for the Patient Registration team, driving continuous improvement initiatives.
  • Coordinated staff training sessions on regulatory changes or updated software systems as needed to remain current in industry best practices.
  • Conducted regular performance evaluations for direct reports, providing constructive feedback aimed at promoting personal development.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Education

Associate of Science - Health Care Management

Nunez Community College
Chalmette
05-2000

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Medical Billing Understanding
  • Follow-up skills
  • Strong empathy
  • Data entry proficiency
  • Medical terminology knowledge
  • Team collaboration
  • Verbal and written communication
  • Medical terminology
  • Payment processing
  • Hospital operations
  • Insurance collaboration
  • Administrative support
  • Collections experience
  • Coding
  • Regulatory compliance
  • Patient care
  • HIPAA
  • Conflict mediation
  • Organizational skills

Timeline

Patient Account Representative

Ochsner Medical Center
03.2022 - Current

Patient Registration Associate

Ochsner St Bernard
11.2019 - 03.2022

Patient Registration Supervisor

LCMC Health
01.2015 - 03.2019

Associate of Science - Health Care Management

Nunez Community College