Natashia Mahaley
Riverside,CA
Summary
Successful Customer Service Coordinator with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
TRUE AIR MECHANICAL
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Researched and corrected customer concerns to promote company loyalty.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher Office Assistant
Tristar Monitoring
11.2015 - 10.2022
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
Dental Assistant
Pacific Dental Services
06.2018 - 12.2019
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took bitewings, periapical, panoramic and occlusal X-rays and prepared for dentists to review
- Laid out dental instruments and equipment before procedures
- Educated patients on treatment procedures and post-procedure home care
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Gathered medical information, dental health history and vitals from patients
- Managed use, cleaning, sterilization and storage of instruments according to ADA standards
- Created bitewing, panoramic and periapical X-ray images for dentist to review
- Scheduled cleanings and dental appointments for patients using appointment software
- Protected patients by sterilizing instruments and equipment between every consultation
- Supported dentist chair side with root canal and extraction procedures
- Passed instruments to dentist, gently sprayed water, suction fluids and mixed materials to support dentists during procedures
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly, and monthly assistant tasks
- Assisted dentist with completing procedures.
Education
College - Brightwood
06.2018
Poly High School
Riverside, CA06.2011
Skills
- Complaint Handling
- Product Knowledge
- Strategic Planning
- Workflow Optimization
- Documentation and Recordkeeping
- Administration and Operations
- Workflow Management
- Product and service solutions
- Handling Escalations
- Quality Assurance
- Scheduling and calendar management
- Database Maintenance
Timeline
Customer Service Coordinator
TRUE AIR MECHANICAL
10.2022 - Current
Dental Assistant
Pacific Dental Services
06.2018 - 12.2019
Dispatcher Office Assistant
Tristar Monitoring
11.2015 - 10.2022
College - Brightwood
Poly High School
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