Natashia Misner
Lewiston
Summary
Dynamic hospitality professional with extensive experience at Marriott and Hampton Inn by Hilton. Proven track record in enhancing guest satisfaction through efficient multitasking and adherence to cleanliness standards. Skilled in training staff and streamlining operations, ensuring high-quality service and maintaining strong guest relations. Committed to delivering exceptional experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Breakfast Attendant
Marriott
Portland Me
- Collaborated with kitchen staff to coordinate timely food service during peak hours.
- Implemented feedback mechanisms to gather guest preferences, improving breakfast offerings.
- Trained new team members on food safety practices and service protocols.
- Developed a streamlined process for setting up and breaking down the breakfast area daily.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Cashier
Mcdonalds, PDI FOODS
Gray, ME
02.2017 - 04.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Dunkin Donuts
02.2014 - 02.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with product selection and provided menu information.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Collaborated with team members to meet peak service demands during busy hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Executive House Keeper
Hampton in by Hilton
Portland, ME
05.2010 - 2014
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Developed and implemented training programs for new housekeeping staff.
- Evaluated inventory levels and coordinated supply orders to maintain stock availability.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Collaborated with maintenance team to address facility issues promptly.
- Streamlined cleaning processes, improving turnaround times for room readiness.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Education
Criminal Justice
Southern Maine Community College
South Portland, MEHigh School Diploma -
Westbrook High School
Westbrook, ME05.2008
Skills
Cleanliness standards
Efficient multitasking
Sanitation practices
Stocking
Guest satisfaction
Guest relations
Greeting guests
Guest assistance
Timeline
Cashier
Mcdonalds, PDI FOODS
02.2017 - 04.2025
Cashier
Dunkin Donuts
02.2014 - 02.2016
Executive House Keeper
Hampton in by Hilton
05.2010 - 2014
Breakfast Attendant
Marriott
Criminal Justice
Southern Maine Community College
High School Diploma -
Westbrook High School