Natashia Moore
Sheffield Village,OH
Summary
Customer and service oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline oriented consistently executes and completes multiple projects in high-stress environments. Meticulous and collaborative leader and strategic planner with comprehensive managerial acumen, offering vision and motivation.
Strength in building and maintaining relationships.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER
WAXXPOT
04.2022 - Current
- Demonstrated ability to lead a team of estheticians, and front desk staff to ensure smooth salon operations and exceptional customer service
- Created and executed marketing campaigns to promote salon services, increasing client base by 25% within one year of opening
- Developed and implemented strategies to drive sales and meet financial targets, while driving year-over-year business growth.
- Managed inventory, budget, and payroll efficiently, resulting in cost savings without compromising quality of service
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
MERCHANDISE MANAGER
H&M
03.2019 - 03.2022
- Developed and implemented merchandising strategies across 5 departments to drive sales and enhance memorable store experiences for shoppers
- Managed inventory levels to ensure optimal stock levels and minimize out-of-stock situations
- Maintained updated product knowledge to successfully educate and advise customers.
- Analyzed weekly and monthly sales trends and customer feedback to make informed decisions on product selection and placement
- Led a team of merchandisers to ensure compliance with visual merchandising standards.
- Established positive and effective communication among staff and leadership to improve work environment and company culture
- Led hiring, onboarding and training of new hires to fulfill business requirements.
MERCHANDISE/OPERATIONS MANAGER
BURLINGTON
09.2015 - 03.2019
- Led and mentored a team of merchandisers, sales associates and cashiers, providing training, guidance, and support to drive productivity and performance
- Analyzed sales data and market trends to identify opportunities for product assortment expansion and promotional strategies that maximized profitability
- Collaborated with cross-functional teams such as marketing, finance, and logistics to align merchandise and operations strategies with overall company goals and objectives
- Developed and implemented merchandising strategies that increased store foot traffic and customer engagement by 20%
MANAGER
FRANCESCAS
02.2012 - 09.2015
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Arranged special marketing initiatives and in-store promotions to increase revenue and networking relationships
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Forever 21
04.2008 - 02.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed over 40 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
OBERLIN SENIOR HIGH SCHOOL
OBERLIN, OHundefined
CLEVELAND STATE UNIVERSITY
CLEVELAND, OHSkills
- Business Growth
- Revenue Maximization
- Staff Management and Development
- Strategic planning
- Organizational Skills
- Budgeting and cost control strategies
- Time Management
- Networking
- Customer experiences
- Advertising and marketing
- Leadership and team building
- Sales analysis
Timeline
GENERAL MANAGER
WAXXPOT
04.2022 - Current
MERCHANDISE MANAGER
H&M
03.2019 - 03.2022
MERCHANDISE/OPERATIONS MANAGER
BURLINGTON
09.2015 - 03.2019
MANAGER
FRANCESCAS
02.2012 - 09.2015
Store Manager
Forever 21
04.2008 - 02.2012
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CLEVELAND STATE UNIVERSITY
OBERLIN SENIOR HIGH SCHOOL