Natashia Pettaway
Summary
Imagine a delightful blend of skills, sprinkled with wit and a dash of creativity - that's me! With a PhD in Psychology, an MBA, and a Bachelor's degree in Healthcare Administration, I have honed my abilities to navigate the intricate landscape of human behavior and organizational dynamics. But wait, there's more! I'm not just a scholar - I'm also a coding connoisseur! I have delved into the realms of Python and SQL, embarking on a fascinating journey of crafting programs with a strong focus on machine learning and natural language processing. Oh, and did I mention my hidden talents? I have mastered the art of editing and managing technical content, ensuring a seamless and polished delivery. I have crafted and refined content for diverse audiences, striking the perfect balance between informative and engaging. But the excitement doesn't end there! I have ventured into the enchanting world of generative AI and chatbot development, becoming a maestro of prompt engineering. Need a chatbot to assist in optimizing healthcare processes? Look no further! And guess what? I have even explored search engine optimization, tailoring it to the unique needs of the healthcare industry. With excellent communication skills, a passion for independent research, and a flair for collaboration, I can seamlessly manage schedules and workflows like a virtuoso. Let's connect, collaborate, and create extraordinary experiences together!
Overview
12
12
years of professional experience
Work History
Subject Matter Expert
10.2023 - Current
- Oversee Human Resources and Psychology Auditing department - Evaluate and rate Prospective Workers seeking new opportunities to program A.I
- Robots - Conduct thorough assessments and interviews to ensure suitability for the role - Develop and implement strategies for effective talent acquisition and retention - Collaborate with cross-functional teams to align HR and psychology practices with business goals
Chatbot Trainer
Data Annotations
04.2023 - 07.2023
Proficient in using tools to train AI systems to relay JSON information in a user-friendly manner
- Ability to coordinate with managers and coworkers in a fast-paced and dynamic workflow environment
- Collaborative mindset to work with cross-functional teams and subject matter experts to ensure accurate and relevant content
- Proficient in using various programs and websites to manage assignments, maintain records, and track project progress
- Detail-oriented and committed to ensuring accuracy and quality in training data
Business Growth Manager
Leidos Innovations
01.2018 - 03.2023
- Identified new opportunities with new and existing buyers - Assisted in accurate forecasting and predictable results for each new prospect - Increased profit margins by an average of 43% across Cybersecurity - Sold $630k of new contracts to date - Recognized as #3 among company employees and contractors - Created and defined the Unique Selling Proposition (USP), target market, and target client for Queen Consulting and Technologies and its DBA, Elegant Peak.
Field and Sales Technician
Asurion
01.2017 - 01.2018
- Conducted troubleshooting to assist clients with difficult network issues - Developed strong working knowledge of clients' businesses and challenges - Strategically developed new customers and onboarded 3 new clients, resulting in $50k of annual revenue - Implemented go-to-market and web/social media strategies
Senior Licensed Personal Banker
Wells Fargo
01.2012 - 01.2016
- Developed and implemented account retention and marketing strategies - Ensured excellent customer service and client satisfaction for a digital banking platform - Managed 4 divisions for the largest client with a portfolio valued at $250k - Provided prompt and efficient customer service, processing transactions and answering inquiries
Education
Ph.D. - Psychology
Liberty University
2023
Master of Science - Business
University of St Francis
2019
Bachelor of Science - Healthcare Administration
Grand Canyon University
2016
Skills
- Driving Growth
- Account Growth
- Client Base Retention
- Interdepartmental Collaboration
- Customer Relationship Management
- Technology Proficiency (Salesforce, RaisersEdge, Hubspot, Zoho CRM, Infusionsoft, Windows)
- Strong Communication and Interpersonal Skills
- Accomplishments:
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Sales Continuum-CC:SFS Certification
- Sandler Sales Training- Sales Mastery
- Sandler Sales Certified
Timeline
Subject Matter Expert
10.2023 - Current
Chatbot Trainer
Data Annotations
04.2023 - 07.2023
Business Growth Manager
Leidos Innovations
01.2018 - 03.2023
Field and Sales Technician
Asurion
01.2017 - 01.2018
Senior Licensed Personal Banker
Wells Fargo
01.2012 - 01.2016
Ph.D. - Psychology
Liberty University
Master of Science - Business
University of St Francis
Bachelor of Science - Healthcare Administration
Grand Canyon University
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