Natashia Taylor
Cypress,United States
Summary
Highly motivated and committed professional with a proven history of superior performance at individual, team, and organizational levels. Recently refocused my career into business management and youth development, leveraging a strong healthcare background and leadership skills. Detail-oriented and capable of multitasking and prioritizing workloads with minimal supervision. Experienced in organizing, mentoring, and developing youth programs to address key challenges such as peer pressure and substance abuse prevention. Conscientious professional with excellent communication skills and a passion for empowering young people and their families to achieve success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
Texas Children's Hospital
12.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Medical Assistant
Bon Secours
08.2016 - 12.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Floor Lead Customer Service Rep
Level One
01.2012 - 08.2016
- Collaborated with other departments to drive successful completion of assigned tasks.
- Developed and implemented strategies to improve customer service and Living standard.
- Schedule Showings of Apartments
- Assisted supervisor with feedback for employee performance evaluations.
- inbound and Outbound Calls
- Delegated tasks to employees to enhance productivity and workflow.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Education
Bachelor of Business Administration - BBA in Business Administration and Management, General -
Strayer University
05.2024
Skills
- Youth Mentoring
- Office Administration
- Problem Solving
- Team Building
- Insurance Verification
- Patient Care Coordination
- Medical office administration
- Phlebotomy
- Data Entry
- Monitoring patient progress
- Communication Director
- Youth Development
Certification
- Medical Assistant, 06/01/16, American Association
- Phlebotomy, 09/01/24, National Health Care Association
- Registered Behavioral Technician, 12/01/24, BACB - Behavior Analyst Certification Board
Additional Information
Engaged in extracurricular activities such as business clubs and competitions to further enhance my understanding of business practices and stay current on industry trends. Took leadership roles in student organizations, organizing events and collaborating with peers to develop innovative solutions to business problems. Honed communication and teamwork skills through group projects and presentations.
Personal Information
Title: Senior Lead Medical Assistant
Timeline
Senior Medical Assistant
Texas Children's Hospital
12.2021 - Current
Medical Assistant
Bon Secours
08.2016 - 12.2021
Floor Lead Customer Service Rep
Level One
01.2012 - 08.2016
Bachelor of Business Administration - BBA in Business Administration and Management, General -
Strayer University
- Medical Assistant, 06/01/16, American Association
- Phlebotomy, 09/01/24, National Health Care Association
- Registered Behavioral Technician, 12/01/24, BACB - Behavior Analyst Certification Board
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