Versatile and results-oriented professional with experience spanning glass production, hospitality, and healthcare sectors, notably at Paragon Tempered Glass. Excelled in roles requiring attention to detail, problem-solving, and teamwork, significantly enhancing operational efficiency and customer satisfaction. Skilled in machine operation and quality assurance, with a proven track record of streamlining processes to achieve superior outcomes.
Overview
17
17
years of professional experience
Work History
Operator
Paragon Tempered Glass
08.2023 - Current
Silkscreen operator
Inspector
Bartender
Hops Place
04.2022 - 09.2023
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Medical Receptionist
Community Memorial Hospital
09.2018 - 05.2021
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Crew Leader
Taylor Made Glass Systems
09.2007 - 02.2015
Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Implemented quality control measures to ensure consistent results across all completed tasks and projects.
Sampled materials and products to conduct in-depth measurements and tests.
Helped uncover and fix production problems in order to reduce overall defect rates.
Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
Corrections Officer/Officer in Charge at Van Wert County Correctional FacilityCorrections Officer/Officer in Charge at Van Wert County Correctional Facility