Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Natashia Nicole Spencer

Summary

Devoted and Skilled Life Coach with 20 years of experience, supporting clients in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging my active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.

Overview

28
28
years of professional experience

Work History

Life Coach

Self Employed
03.2017 - Current
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Connected clients with available resources to improve plan success.
  • Actively listened to clients' concerns and provided encouragement and support.
  • Facilitated learning discussions to further objectives.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Provided education on mental health topics and resources to clients.

Homeschool Teacher

Self-employed
10.2011 - Current
  • Created and developed activities to meet students' academic needs.
  • Supported a Self-motivated environment, while encouraging personal responsibility.
  • Adapted free teaching methods and instructional materials to meet students' varying needs and interests.
  • Encouraged student curiosity and interest through creative hands-on activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Supported student physical, mental, and social development using games and activities.

Secretary/Outreach worker

Empowerment Association
04.1996 - Current
  • Greet assist clients, supervise clients in daily group programs,
  • Managed substance abuse counseling, mental health assistance, community service coordinating, conflict resolving, training, and implementation of special projects or programs for gang diversion for at risk youths.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Screened visitors and issued badges to maintain safety and security.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Program Director/Office Manager

There Is Hope Behavioral Health
08.2018 - 01.2019
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Documented patient information, treatment plans, and patient responses.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Maintained accurate patient charts and medical records For Biofeedback


Assistant Director

Child Time
01.2008 - 09.2011
  • Daily reconciliation of financial reports for payroll, supply and food inventory
  • Plan special projects and created marketing tools to increase school enrollment
  • Trained and mentored new employees on industry practices and business operations.
  • Prepare classroom daily curriculum and student report cards
  • Create and maintain accounts for enrolled students
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Conduct parent/teacher tours
  • Interact with classroom teachers and supervise children within the classrooms to relieve for breaks and lunches.

Classroom Teachers Assistant

Charlotte Mecklenburg School District
05.2006 - 01.2008
  • Open classroom and prepare student desks for morning assignments
  • Assist teacher daily with maintaining the classroom bulletin boards, grading homework assignments and tutoring
  • Help with classroom daily activities, story telling and preparing for parent/teacher workshops
  • Plan and communicate daily lunch coverage for fellow teachers and teacher assistance during playground activities
  • Assist with office clerical duties as needed.

Program Director/Assistant Director/Teacher

Rancho Carrillo Kindercare
03.1999 - 07.2004
  • Daily duties consist of preparing financials reports, pay roll, marketing, conducted tours, children files
  • Interact with parents daily; discuss daily activities of their child (ren)
  • Maintain report cards and report to parent(s) on child(ren) daily participation in classroom(s)
  • Prepare daily classroom curriculums
  • Supervise children, within a classroom with daily activities
  • Teach a multicultural curriculum, sing, dance, change diapers, potty train, rub backs, light cleaning.

New Patient Registration

Scripps Clinic Torrey
05.2001 - 01.2002
  • Register and welcome new patients via telephone or walk-up
  • Entering patient demographic data and verifying patient insurance utilizing IDX and web sites
  • Coordinate medical benefits according to member(s) plan
  • Answer incoming calls related to patient accounts
  • Research billing inquiries.

Customer service

San Diego Zoo
06.1998 - 10.1998
  • Face painting, assisting customers with sand art, hand waxing, light telephone answering, inventory stocking, and cleaning up.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Teacher

Merry Go Round Learning Centers
10.1998 - 01.1999
  • Interact with parents, supervise children in small classrooms, teach preschool curriculum, classroom reading, art, singing, dancing, playing, prepare lunches.

Education

Bachelor of Science - Clinical Psychology

Arizona State University
Tempe, AZ
06.2025

Child Development

Cuyamaca College
El Cajon, CA

Psychology

San Diego Mesa College
San Diego, CA

High School Diploma -

San Diego School of Creative And Performing Arts
San Diego, California
06.1998

Skills

  • Program Support
  • Data Collection
  • Community Mental Health Programs
  • Coaching Proficiency

Accomplishments

  • Named "Teacher of the Year" at ChildTime Learning in 2011.
  • Outstanding employee
  • Best Customer Service
  • Appreciation Award

Additional Information

  • Awards, Outstanding Employee Appreciation award Best Customer Service Resume Natashia Robertson Page 2

Timeline

Program Director/Office Manager

There Is Hope Behavioral Health
08.2018 - 01.2019

Life Coach

Self Employed
03.2017 - Current

Homeschool Teacher

Self-employed
10.2011 - Current

Assistant Director

Child Time
01.2008 - 09.2011

Classroom Teachers Assistant

Charlotte Mecklenburg School District
05.2006 - 01.2008

New Patient Registration

Scripps Clinic Torrey
05.2001 - 01.2002

Program Director/Assistant Director/Teacher

Rancho Carrillo Kindercare
03.1999 - 07.2004

Teacher

Merry Go Round Learning Centers
10.1998 - 01.1999

Customer service

San Diego Zoo
06.1998 - 10.1998

Secretary/Outreach worker

Empowerment Association
04.1996 - Current

Bachelor of Science - Clinical Psychology

Arizona State University

Child Development

Cuyamaca College

Psychology

San Diego Mesa College

High School Diploma -

San Diego School of Creative And Performing Arts

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Natashia Nicole Spencer