Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Natasia Barnes

Chicago,IL

Summary

Accomplished customer service professional with a proven track record at Chicago Transit Authority, excelling in active listening and critical thinking. Enhanced customer satisfaction by streamlining processes and reducing response times by 20%. Adept at data entry and fostering team collaboration to achieve service excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Chicago Transit Authority
09.2018 - Current
  • Responded to customer inquiries, resolving issues efficiently and enhancing satisfaction.
  • Maintained detailed knowledge of products and services to provide accurate assistance.
  • Processed customer orders, ensuring accuracy and timely delivery.
  • Collaborated with team members to streamline service processes, improving response times.

Customer Service Representative

Family Dollar
12.2017 - 07.2018

Greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise

Housekeeper

Crown Plaza Hotel
04.2015 - 07.2018
  • Maintained high cleanliness standards in guest rooms, ensuring exceptional guest satisfaction and comfort.
  • Implemented efficient cleaning schedules, reducing turnaround time for room readiness.
  • Collaborated with team members to optimize workflow and enhance service delivery during peak hours.
  • Trained new staff on proper cleaning techniques and safety protocols, fostering a culture of excellence.

Education

Diploma -

Henry Ford Academy
Chicago, IL
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Chicago Transit Authority
09.2018 - Current

Customer Service Representative

Family Dollar
12.2017 - 07.2018

Housekeeper

Crown Plaza Hotel
04.2015 - 07.2018

Diploma -

Henry Ford Academy
Natasia Barnes