Natasia Shevlin
Raeford,NC
Summary
Proven track record in enhancing guest experiences and streamlining check-in processes at Wingate Hotel, demonstrating exceptional customer service and time management skills. Excelled in creating welcoming environments, resolving conflicts, and maintaining high cleanliness standards, significantly improving guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Wingate Hotel
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Team Member
Five Guys
05.2019 - 08.2020
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Party Host
Skyzone Trampoline Park
08.2018 - 05.2019
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Verbal and written communication
Timeline
Front Desk Receptionist
Wingate Hotel
06.2024 - Current
Team Member
Five Guys
05.2019 - 08.2020
Party Host
Skyzone Trampoline Park
08.2018 - 05.2019
High School Diploma -
Cumberland Valley High School
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