NATASIA D. MARTIN

• Collected, completed, and processed lease applications.
• Showed apartments to potential tenants and answered questions regarding community.
• Kept meticulous records of correspondence between management and tenants.
• Marketed property to local businesses through collateral, emails and phone calls.
• Posted policies and rules in common areas for tenant review.
• Developed and implemented resident activities and identified problem vacancies.
• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
• Drafted comprehensive marketing and leasing plans.
• Pleasantly greeted visitors to office, asked questions and offered assistance.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

• Utilize new and trending tour strategies (self-guided touring, self-guided tour app, and Smartrent home systems) allowing residents to view homes at their own control with virtual assistance from office
• Provide leasing packages for all rentals and maintained 96%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection
• Assist in development of marketing plans
• Actively used outside marketing resources, such as Facebook Marketplace, Instagram,
• Letgo.com, Zillow,, and other social media/search engine resources
• Design marketing literature for CENTRALIZED SALES to correspond to prospective future residents to follow up and keep them informed
• Perform administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
• Facilitate resident events, planned open houses (virtual and physical), modeled leasing office on holidays, weekends, and peak seasons
• Manage tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants
• Maintain working relationship with external practitioners such as Centralized Sales to develop and follow up with new and existing leads
• Work closely with maintenance to get units move in ready, handle service requests, and ensure emergencies during work hours were attended to.

• Assists in managing all aspects of building’s occupancy and maintenance
• Communicates with tenants regarding property-related issues
• Coordinates with tenants and third parties to address maintenance and facility needs
• Collaborates with property management team to produce advertising materials
• Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
• Processes applications and conducts credit checks
• Collects monthly fees and maintains records of payments and rental activity
• Prepares budgets and financial reports
• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
• Investigates and helps to resolve complaints, disturbances and violations
• Complies with anti-discrimination laws with regard to housing, renting and advertising
• Contributes to team efforts by accomplishing related tasks as needed.

• Utilize new and trending tour strategies (self-guided touring, self-guided tour app, and Smartrent home systems) allowing residents to view the homes at their own control with virtual assistance from the office
• Provide leasing packages for all rentals and maintained 96%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection
• Assist in development of marketing plans
• Actively used outside marketing resources, such as Facebook Marketplace, Instagram,
• Letgo.com, Zillow, Craigslist, and other social media/search engine resources
• Design marketing literature for CENTRALIZED SALES to correspond to prospective future residents to follow up and keep them informed
• Perform administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
• Facilitate resident events, planned open houses (virtual and physical), modeled leasing office on holidays, weekends, and peak seasons
• Manage tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants
• Maintain working relationship with external practitioners such as Centralized Sales to develop and follow up with new and existing leads
• Work closely with maintenance to get units move in ready, handle service requests, and ensure emergencies during work hours were attended to.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs for maintenance.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Oversaw resident complaints, creating solutions, and sending written correspondence when needed.
• Posted policies and rules in common areas for tenant review.
• Collected and maintained records of rental payments and payment delinquencies.
• Assisted in coordinating with property manager on different homes to renovate and styles of renovations that would cost less and provide more revenue.

• Complete leasing packages for all rentals from beginning to end of application screening process
• Conduct pipelines in Lead2Lease (reports directly to Onesite) to gain tours and record activity relevant to prospect needs and feedback
• Work closely with property manager and owners of community to help create specials relevant to what prospects are looking for and make minor changes according to what is relevant to traffic in area
• Provide communications to prospective future residents to follow up and keep them informed through marketing campaigns
• Perform administrative duties such as filing, communicating with future tenants via written correspondence, maintaining property and facilities, and administering lease closings
• Resolve tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants
• Assist maintenance and construction to get units move in ready, handle service requests, and ensure emergencies during work hours were attended to
• Complete daily reporting to owners including tours, follow up activity, occupancy and lease percentage
• Also include notes of feedback from prospects and updated marketing activity.
• Greeted clients, showed apartments, and prepared leases
• Responded to requests and scheduled appointments for property showings

• Communicate, pre-qualify, and follow-up with prospective tenants; process and verified eligible tenant applications
• Maintain units to ensure market-readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities
• Process, scanned, and prepared rent collections and deposits
• Applied relevant resident charges to account
• Build positive rapport and established relationships with residents
• Establish pipelines with prospects for current and future move ins
• Manage process to approve deals are open on time and delivered in manner presented.

• Greet upon entry and provide stellar customer service to build rapport new and returning clients
• Maintain foreign currency, processing transactions
• Auditing and updating inventory by creating reports on all transactions conducted
• Handle supply ordering for branch, including business cards, office supplies, name tags, and branch marketing
• Manage Vault Cash including branch cash orders, processing and creating shipments, and handling cash limits for branch
• Actively used Microsoft outlook, intranet, and programs necessary to effectively process customer banking transactions
• Inform new and existing clients with information on bank’s services and products
• Guided clients through bank’s products and services and assist them in choosing what is best for them
• Perform bank business promotion activities and was in charge of business onsite
• Process credit lines and provide information to clients regarding safe deposits and vaults.

GPA: 3.2