Natasja Muina
Richmond,TX
Summary
Successful Client Service Representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Knowledgeable and dedicated customer service professional with extensive experience in Client Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Lead Client Service Representative
VCA Lexington Blvd Animal Hospital
02.2022 - Current
- Streamlined processes for improved efficiency in handling client inquiries and requests.
- Cultivated strong relationships with clients through consistent communication and proactive problemsolving.
- Collaborated with team members to develop strategies for improving overall client service experience.
- Led efforts to resolve escalated issues quickly and effectively, maintaining positive relationships with dissatisfied clients.
- Responded to customer calls and emails to answer questions about products and services.
- Trained staff on operating procedures and company services.
Client Service Representative
VCA Cabrera Animal Hospital
02.2021 - 02.2022
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
Lead Client Service Representative
VCA Knowles Emergency Animal Hospital
06.2018 - 02.2021
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined processes for improved efficiency in handling client inquiries and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2018
Skills
- Process improvement
- Product knowledge
- Empathy and understanding
- Excellent communication
- Conflict resolution
- Strong leadership
- Training and development
- Team collaboration
- Attention to detail
- Payment Processing
- Customer Support
Languages
Spanish
Professional Working
Timeline
Lead Client Service Representative
VCA Lexington Blvd Animal Hospital
02.2022 - Current
Client Service Representative
VCA Cabrera Animal Hospital
02.2021 - 02.2022
Lead Client Service Representative
VCA Knowles Emergency Animal Hospital
06.2018 - 02.2021
High School Diploma -
Southwest Miami Senior High School
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