Natassha Wagner
Ewing Township,NJ
Summary
Dynamic Department Manager at ShopRite with a proven track record in staff development and customer service excellence. Spearheaded initiatives that enhanced productivity and streamlined operations, achieving significant sales growth. Skilled in training and mentoring teams while fostering strong relationships with clients and suppliers to drive business success. A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
19
19
years of professional experience
Work History
Department Manager
ShopRite
07.2013 - Current
- Trained and mentored staff to enhance productivity and customer service skills.
- Streamlined inventory management processes to reduce waste and improve accuracy.
- Developed staff schedules to optimize labor efficiency and meet business demands.
- Applied merchandising strategies to elevate product visibility and drive sales growth.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with upper management on strategic initiatives to drive departmental growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for optimal performance.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
- Increased customer satisfaction with proactive issue resolution strategies.
- Enhanced team productivity by implementing streamlined workflow processes.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Led departmental operations, ensuring compliance with safety and quality standards.
- Implemented visual merchandising strategies to increase product visibility and sales.
Seasonal Photographer
Oxford Valley Mall
09.2012 - 12.2012
- Captured high-quality images for various events, enhancing visual appeal and customer engagement.
- Utilized advanced photography equipment and techniques to deliver exceptional product photography.
- Collaborated with clients to understand their vision, ensuring satisfaction through tailored photo sessions.
- Edited and retouched photographs, maintaining consistency and quality across portfolios.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
In-Home Nanny
Lisa Resnick
07.2006 - 01.2008
- Provided attentive care and supervision for children in a safe, nurturing environment.
- Developed and implemented engaging educational activities to promote cognitive and social development.
- Assisted with meal preparation, ensuring balanced nutrition tailored to children's dietary needs.
- Maintained clear communication with parents regarding children's progress and daily activities.
- Established consistent routines to support children's emotional security and behavioral development.
- Monitored children's health and safety, responding promptly to any concerns or emergencies.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Improved children''s social skills by organizing playdates and group outings.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Education
Certification in Cosmetology -
Goldfield College
Welkom, South AfricaCertified Food Safety Manager -
Cenza
Orlando FloridaHigh School Diploma -
Goudveld High School
Welkom, South AfricaSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
- Decision-making
- Training and mentoring
- Customer engagement
- Goals and performance
- Retail management
- Work planning and organization
- Staff development
- Coaching and mentoring
- Order management
- Sales expertise
- Relationship building and management
- Employee scheduling
- Scheduling
- Product restocking
- Workflow coordination
- Operations management
- Supply and inventory management
- Teamwork and collaboration
Timeline
Department Manager
ShopRite
07.2013 - Current
Seasonal Photographer
Oxford Valley Mall
09.2012 - 12.2012
In-Home Nanny
Lisa Resnick
07.2006 - 01.2008
Certification in Cosmetology -
Goldfield College
Certified Food Safety Manager -
Cenza
High School Diploma -
Goudveld High School