Natassia Carter
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Mail Processor
UPS Warehouse
Chicago, IL
11.2023 - 02.2024
- Set up and operated mail processing and labeling equipment.
- Closely monitored mail processing equipment to observe progress and identify issues.
- Organized and tracked all outbound shipments using tracking software.
- Stocked supplies needed for daily operations in the mailroom.
- Prepared packages for distribution, including labeling and stamping envelopes.
- Identified damaged or incomplete mail items and made necessary repairs or adjustments.
- Scanned documents into electronic filing system.
- Loaded mail onto conveyor belts for sorting purposes.
- Placed packages on processing belt and loaded letters into automated feeder.
Child and Youth Program Assistant
After School Programs Inc.
Chicago, IL
05.2022 - 08.2022
- Maintained and ordered supplies for activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Garden Assistant
After School Programs Inc.
Chicago, IL
03.2022 - 05.2022
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
Family Babysitter
Family Business
Chicago, IL
01.2018 - 11.2019
- Communicated positively with children and guardians.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Took children to extra-curricular activities and on outings to approved locations.
- Assisted children with homework assignments and special projects across different subjects.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from activities using personal or family vehicle.
- Encouraged children to be understanding and patient with others.
- Assisted older kids with homework, school projects and chores.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Communicated with parents regarding children's progress and development, raising any issues.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with light housekeeping duties as well as running errands.
- Supervised children on playground to help develop physical and social skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Provided safe transportation to and from school and extracurricular activities.
- Administered medications, following strict instructions from parents and medical labels.
- Planned fun outings and educational activities to keep children entertained.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Coordinated playdates and outings to meet children's physical and social needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children learn how to complete small chores appropriate for age level.
- Monitored children's play activities to verify safety.
- Played games, worked on puzzles, and read books to young children.
- Identified warning signs of emotional and developmental problems in children.
Customer Service Cashier
Candy Store
Chicago, IL
05.2017 - 08.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Laundry and Dry Cleaning Assistant
Laundrying
Chicago, IL
01.2015 - 08.2017
- Provided assistance to other team members when required.
- Ensured facility is clean and organized at all times.
- Sorted articles according to color, fabric type, size and cleaning instructions.
- Folded clean clothes from the dryer into stacks ready for delivery or storage.
- Assisted customers by providing information on services, pricing and product availability.
- Loaded items into washers according to specified settings and detergent measurements.
- Managed time efficiently to meet tight deadlines.
- Received and sorted laundry items for cleaning or repair.
- Inspected finished garments for stains and damage prior to packaging for delivery.
- Cleaned lint traps after each load of laundry was completed.
- Monitored inventory levels of supplies such as hangers, garment bags, pressing cloths.
- Performed spot removal treatments on stained items as necessary.
- Maintained records of customer accounts and transactions.
- Processed payments from customers in a timely manner.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Transported laundry in carts and sorted dirty items by load type.
- Loaded carts with clean linen to transport to designated storage areas.
Education
High School Diploma -
Michele Clark
Chicago, IL05-2024
Skills
- Planning
- Verbal Communication
- Customer Service
- Excellent Communication
- Active Listening
- Training & Development
- Leadership
Timeline
Mail Processor
UPS Warehouse
11.2023 - 02.2024
Child and Youth Program Assistant
After School Programs Inc.
05.2022 - 08.2022
Garden Assistant
After School Programs Inc.
03.2022 - 05.2022
Family Babysitter
Family Business
01.2018 - 11.2019
Customer Service Cashier
Candy Store
05.2017 - 08.2019
Laundry and Dry Cleaning Assistant
Laundrying
01.2015 - 08.2017
High School Diploma -
Michele Clark
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