Natassia Johnson
Washington,DC
Summary
Adept at strategic planning and problem-solving, I significantly enhanced communication and operational efficiency at NFC Management. My background spans from managing operations to providing exceptional customer service as a cosmetologist, showcasing my versatility in staff management and quality assurance. Achievements include meeting financial targets and elevating client satisfaction through personalized services.
Overview
2025
2025
years of professional experience
Work History
Manager of Operations
NFC Management
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Cosmetologist
Self Employed Services
07.2007 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
Receptionist
Aesthetic Dermatology Center
03.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
High School Diploma - Cosmetologist
Central High School
Capitol Heights, MD05.2005
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Problem-solving
- Employee training
- Staff management
Timeline
Receptionist
Aesthetic Dermatology Center
03.2019 - 01.2022
Cosmetologist
Self Employed Services
07.2007 - Current
Manager of Operations
NFC Management
High School Diploma - Cosmetologist
Central High School
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