Natassia Ross
Taylorsville,MS
Summary
Skilled in providing exceptional support and customer service, evidenced by a history of enhancing client wellness at Ellisville State School and boosting customer loyalty at General Dynamics. Expert in daily living support and maintaining health and safety, I excel in high-pressure environments, ensuring both client satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Support Worker
Ellisville State School
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Cashier
Clark's Oil
03.2020 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Certified Nursing Assistant
South Central Hospital
04.2019 - 03.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
General Dynamics
09.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
West Jones High School
Laurel,MS05.2006
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Excellent customer service
Timeline
Support Worker
Ellisville State School
08.2022 - Current
Customer Service Cashier
Clark's Oil
03.2020 - 07.2022
Certified Nursing Assistant
South Central Hospital
04.2019 - 03.2021
Customer Service Representative
General Dynamics
09.2016 - 05.2017
West Jones High School
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