Natassja Morales
Athens,GA
Summary
Dynamic leader with a proven track record at Bath & Body Works, enhancing team performance and customer satisfaction through strategic planning and process improvement. Skilled in inventory control and staff management, I increased sales by doubling figures for several consecutive months. Expert in fostering professional development and operational excellence, achieving significant business improvements.
Overview
10
10
years of professional experience
Work History
Supervisor
Bath and Body Works
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Temporary Assistant Manager
Bath & Body Works
09.2023 - 06.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Off Broadway Shoe Warehouse
02.2021 - 12.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales
Bath and Body Work
06.2020 - 11.2020
- Converted prospects into sales, resulting in doubling of sales for Number consecutive months.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Targeted multifamily owners with polished sales presentations to reach full sales potential.
- Utilized sales techniques to build customer interest and close sales.
Seasonal Worker
Target
07.2020 - 10.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Store Manager
Shoe Dept
10.2018 - 06.2020
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
She Dept
Athens, GA
04.2014 - 10.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Education
Veterinary Technology
Athens Technical College
Athens, GAA Beka Academy
Pensacola, FL05.2012
Skills
- Strategic Planning
- Process Improvement
- Operations Management
- Inventory Control
- Staff Management
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Temporary Assistant Manager
Bath & Body Works
09.2023 - 06.2024
Supervisor
Bath and Body Works
03.2023 - Current
Assistant Manager
Off Broadway Shoe Warehouse
02.2021 - 12.2021
Seasonal Worker
Target
07.2020 - 10.2020
Sales
Bath and Body Work
06.2020 - 11.2020
Store Manager
Shoe Dept
10.2018 - 06.2020
Sales Associate
She Dept
04.2014 - 10.2018
Veterinary Technology
Athens Technical College
A Beka Academy
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