Summary
Overview
Work History
Education
Skills
Timeline
Generic

NA'TASSJAH WOODS

Troy,AL

Summary

Experienced Customer Service Representative with strong oral and written communication, active listening, and analytical problem-solving abilities. Dedicated to enhancing customer experiences through service-oriented behaviors, understanding customer desires, and delivering customized solutions to foster loyalty.

Overview

9
9
years of professional experience

Work History

Bank Teller

Wells Fargo
07.2023 - 07.2025
  • Customer service representative with years of experience in a retail environment, handling cash transactions, and providing excellent service
  • Skilled in managing and balancing cash drawers during daily audits
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on the use of the banking website and mobile apps.
  • Learned about customers' financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.

Security Officer /Dispatcher

Allied Universal Security Services
07.2022 - 07.2023
  • Ensure the highest quality security services in protection of personnel, property, and information with professionalism.
  • Preserve order and enforce rules, regulations, and directives for the viability of the site and the safety of personnel, equipment, and sensitive information.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Military Pay Technician

Patriot Enterprises LLC
06.2020 - 06.2022
  • Entered personnel action, reviewed pay, authorized documents, and determined entitlements.
  • Processed pay entitlements and adjustments, responded to pay inquiries, and reviewed pay debts.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed manual checks for employees in accordance with company policies.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Processed timecards and payroll data for team of employees.

Human Resources Specialist

United States Army
10.2016 - 05.2020
  • Maximized team knowledge and productivity by training, monitoring, and directing employees in the application of best practices and regulatory protocols.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed over 800 Soldiers.

Education

Bachelor of Science - Human Resources

Columbia College
Columbia, MO
07-2026

High School Diploma -

Charles Henderson High School
Troy, AL
05.2016

Skills

  • Operational military expertise
  • Meticulous attention to specifics
  • Analytical problem-solving
  • Client support expertise
  • Collaborative teamwork
  • Efficient cash reconciliation
  • Strong organizational skills
  • Effective time management

Timeline

Bank Teller

Wells Fargo
07.2023 - 07.2025

Security Officer /Dispatcher

Allied Universal Security Services
07.2022 - 07.2023

Military Pay Technician

Patriot Enterprises LLC
06.2020 - 06.2022

Human Resources Specialist

United States Army
10.2016 - 05.2020

Bachelor of Science - Human Resources

Columbia College

High School Diploma -

Charles Henderson High School

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