Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
NATASYA MAURREN TAN

NATASYA MAURREN TAN

Brooklyn,NY

Summary

Dedicated hospitality professional with a strong foundation in guest relations, honed through multiple internships. Known for creating memorable experiences while effectively managing high-pressure situations. Reliable and enthusiastic, committed to enhancing customer satisfaction and fostering memorable interactions. Seeking to leverage skills in a summer internship opportunity starting June - August 2025.

Overview

5
5
years of professional experience

Work History

Experience Supervisor

Six Senses Uluwatu
Bali
07.2023 - 10.2023
  • Arranging activities for the guest
  • Making restaurant reservations, booking tickets for shows or events, and coordinating other services as requested by guests
  • Sharing insights about the local culture, customs, and etiquette to help guests navigate and understand their surroundings better
  • Assisting concierge staff in resolving challenging guest situations or complaints, offering guidance and solutions to maintain high guest satisfaction

Front Office Rotation, Management Trainee

Hyatt Centric Magnificent Mile
Chicago, United States
03.2022 - 11.2022
  • Understand how to verify reservations, addresses, and credit information
  • Generate early checkouts, anticipated arrivals, cancellations, arrivals, stay-overs, no-shows, and walk-in business
  • Effectively manage overbooking situations
  • Answer and direct incoming calls from inside and outside the hotel
  • Answer guests' questions and assist them with their needs, ensuring all requests are followed through and completed
  • Balance daily posting and revenue
  • Verify that all charges are correctly posted
  • In charge of being the Manager on Duty at night
  • Training new night auditors

Front Office Rotation Trainee

Ritz-Carlton Pacific Place
Jakarta
02.2021 - 07.2021
  • Greet and welcome the guest
  • Engaging, assisting, and escorting the guest, and providing information about the hotel
  • Review arrival lists to welcome the guests, preparing special decorations and amenities for the guests
  • Handling telephone calls, transferring calls for the guest when it is needed, and assisting guest requests
  • Assisting the guest regarding the check-in and check-out process, handling the billing, and handling guest complaints

Front Office Rotation Trainee

JW Marriott
Austin, United States
02.2020 - 03.2020
  • Assisting the guest regarding the check-in and check-out process
  • Completing the front desk daily checklist, which includes credit limit reports, proper pre-arrival set-up of special accounts, and JW Marriott Reward redemption & exception reports
  • Maintain constant communication with the guests they might require

Front and Beverage Rotation Trainee

Disneyland Hotel
Paris, France
02.2019 - 06.2019
  • Prepare table by setting up linens, silverware, and glasses
  • Suggesting menu recommendations and providing menu information
  • Serve food and drinks order
  • Making sure the quality of food & drinks served are excellent
  • Deliver checks and collect payment
  • Preparing the cold starters and ensuring the quality of the product
  • Preparing desserts for the buffet
  • Ensure the buffet is replenished all the time
  • Responsible for cleaning the kitchen

Education

Master of Science - Global Hospitality Management

New York University
New York, NY
08-2026

MBA - Business Management

Texas State University
San Marcos, TX

Bachelor of Arts - International Hospitality Management

Swiss Hotel Management School
06.2023

High School Degree -

UPH College
06.2018

Skills

  • Opera - Advanced
  • Microsoft Office - Intermediate
  • Hyatt PMS Program - Advanced
  • Micros - Beginner
  • Customer experience management
  • Tourism knowledge
  • Cross-cultural sensitivity
  • Guest relations management

Languages

Indonesian
Native/ Bilingual
English
Full Professional
French
Limited

References

Ms. Caroline Ten Have

Resort Manager 

Six Senses Uluwatu, Bali, Indonesia

caroline.tenhave@sixsenses.com

Timeline

Experience Supervisor

Six Senses Uluwatu
07.2023 - 10.2023

Front Office Rotation, Management Trainee

Hyatt Centric Magnificent Mile
03.2022 - 11.2022

Front Office Rotation Trainee

Ritz-Carlton Pacific Place
02.2021 - 07.2021

Front Office Rotation Trainee

JW Marriott
02.2020 - 03.2020

Front and Beverage Rotation Trainee

Disneyland Hotel
02.2019 - 06.2019

Master of Science - Global Hospitality Management

New York University

MBA - Business Management

Texas State University

Bachelor of Arts - International Hospitality Management

Swiss Hotel Management School

High School Degree -

UPH College

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NATASYA MAURREN TAN