Natauja Johnson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Claims Processor
Employers
Las Vegas, NV
03.2025 - Current
- I assist the claims adjusters in processing letters, payments, MBR, and any additional items needed.
- Trained my peers in MBR processing and various additional job functions.
Customer Service Rep
Employers
01.2022 - Current
- Assist policyholders and agents with policy information
- Provide excellent customer service via phone and email
- Maintain call handling quotas
Customer Service Rep
24/7 Intouch
01.2019 - 01.2022
- Voice and Apps and Device
- Call handling quotas
- Identify and assess customers for customer satisfaction
- Manage calls
Salesperson
WAFFLE HOUSE
01.2015 - 01.2019
- Provide excellent customer
- Keep restaurant clean
- Maintain a balanced cash drawer
- Follow all health department food safety guidelines
Office Assistant
AUTOMATION PERSONNEL SERVICES
01.2018 - 08.2018
- Front office receptionist.
- Relief on-site coordinator.
- Filing clerk.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained confidentiality of sensitive information and documents.
Caretaker
AAA TLC HEALTH CARE
01.2012 - 01.2015
- Help clients with the activities of daily living
- Perform personal care activities
- Implement and support resident care plan
- Help with sanitation and housekeeping duties of elderly or clients homes/ facilities
- Create and maintain a pleasant work environment
Customer Service Advisor
CHASE BANK
01.2006 - 01.2012
- Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of credit accounts
- Contact customers to determine intent to pay and ability to resolve delinquency
- Analyzed financial information obtained from clients to determine strategies for meeting clientsʼ needs
- Interact with clients in accordance with state and company guidelines while working in a fast paced environment
Education
Dental Assistant Certificate - Coronal Polish Certificate, Radiation Safety Certificate, CPR/BLS
Career Care Institute
Lancaster, CAHigh School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Customer service
- Call management
- Policy administration
- Complaint resolution
- Data entry
- Customer relationship management
- Account management
Timeline
Claims Processor
Employers
03.2025 - Current
Customer Service Rep
Employers
01.2022 - Current
Customer Service Rep
24/7 Intouch
01.2019 - 01.2022
Office Assistant
AUTOMATION PERSONNEL SERVICES
01.2018 - 08.2018
Salesperson
WAFFLE HOUSE
01.2015 - 01.2019
Caretaker
AAA TLC HEALTH CARE
01.2012 - 01.2015
Customer Service Advisor
CHASE BANK
01.2006 - 01.2012
Dental Assistant Certificate - Coronal Polish Certificate, Radiation Safety Certificate, CPR/BLS
Career Care Institute
High School Diploma -
Antelope Valley High School
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