Natausha Jones
Washington,D.C.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
PSH Case Manager
Metropolitan Educational Solutions
02.2023 - 08.2024
- Developed crisis management plans for at-risk clients.
- Developed individualized care plans for improved client outcomes.
- Coordinated referrals for clients to ensure timely access to services.
- Coordinated team efforts to streamline case management processes.
Concierge/Security Officer
Planned Security Services, Inc.
Washington, DC
08.2021 - 01.2023
- Resolve customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribe phone messages and relayed to appropriate personnel.
- Retrieve mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Supervise team of four (4) staff members within Howard University Axis apartment complex.
- Contact housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Oversee daily monitoring and patrolled buildings, grounds, and work sites.
- Identify and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Oversee entry and exit of up to 100 employees and visitors daily.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Detail security-related incidents into reports for dissemination to HU Campus Police and Site Management. .
Housing Director/Lead Housing Monitor/Housing Monitor
Casa Ruby Inc
Washington , DC
11.2017 - 03.2020
- Ensured case management staff were linking clients to appropriate services and utilizing “Whatever It Takes” approach.
- In coordination with our contracts, provided budgetary oversight of program administration and ensured program revenue and expenses were within annual budget.
- Documented and initiated all actions regarding discipline, evaluations, injuries, vacations and travel involving staff monitors and clients.
- Maintained properties by investigating and resolving employee complaints; enforcing rules of occupancy; inspecting vacant units/rooms and completing repairs.
- Ensured all documentations, charting and data collection for program clients was completed in timely and accurate manner through HMIS database and weekly chart reviews.
- Assisted in screening, assessment and enrollment of clients, including orientation to program policies, resources and goals.
- Managed team of 50 plus employees and contractors throughout three (3) sites.
- Responded to emergency calls and CPEP situations on 24-hour basis with support from direct clinical supervisors.
- Collaborated with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving safety and well-being of our most marginalized clients.
- Facilitated weekly team meetings and case consultation utilizing trauma-informed care lens and harm reduction approach.
- Assisted with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
Parent Advocate Mentor
Child and Family Services
Washington, DC
01.2015 - 09.2016
- Provided parental support and guidance regarding dealing with child behavior issues.
- Conducted initial home visits and monitored family visitations in home or location in community.
- Educated families regarding family partnership agreements to promote their overall development.
- Managed caseload of 44 clients and their families.
- Assisted in addressing treatment plan goals, along with other agency personnel; worked with family to ensure all goals were understood.
- Connected clients and their families with needed resources within community such as financial assistance, medical services and education sources.
- Intervened during times of crisis or emergency, providing counseling and access to outside resources.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Supervised work of contracted employees to keep on task for timely completion.
- Organized activities for birth parents and in-home support counselors.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Parent Advocate Mentor/Peer Support Worker
Adoptions Together
Silver Spring, MD
06.2008 - 01.2014
- Continued to help quickly and safely reunify families in Washington, DC.
- Provided information, resources and referrals to families within designated region while identifying community needs.
- Provided assistance with purchase orders.
- Documented and tracked important dates and data to be submitted on time.
- Provided informal support, mentoring and links within community to families of children with disabilities.
- Assisted in reunifying 156 families and 302 children back with their bio parents.
- Worked in collaboration with staff and evaluators to document impact, make recommendations for improvement.
- Provided social and emotional support by listening and encouraging clients to cope with social or emotional barriers to stay motivated to reach their goals.
- Linkages to clinical care and community resources by helping to bridge gap between clients, health professionals and encourage individuals to seek out clinical and community resources when it is appropriate.
- Demonstrated ongoing support by successfully keeping clients engaged by providing proactive, flexible, and continual long-term follow-up.
Education
Bachelor of Science - Business Administration And Management
Trinity Washington University
Washington, DC10.2022
Completed Numerous Courses And Seminars in Customer Service, Sales Strategies, Inventory Control, Loss Prevention, Time Management, Leadership, Performance Assessment And Food Safety. Computer Experience in Microsoft Office (Word, Excel, PowerPoint, Access) -
Trinity College
Wasjhington, DC12.2016
Associates of Science - Business Administration
Everest College
Arlington, VA10.2012
Skills
- Crisis Intervention
- Training and Development
- Case Management Mediation and Advocacy
- Written and verbal communication
- Organizational Skills
- Adaptability
- Customer Service
- Multitasking abilities
- Intake Experience
- ASL, Tactile Speaking
- Coaching and Mentoring
- Team Leadership
- Attentive and Observant
- De-escalation Techniques
- Detail-Oriented
- Supervisory Experience
Certifications and Licenses
CPR/First Aid
HIPAA
August 2021 to August 2022
Conflict Resolution
September 2021 to September 2022
HMIS
September 2021 to September 2022
Cultural Competency
September 2021 to September 2022
Mental Health First Aid
August 2021 to August 2022
LGBTQ
January 2022 to January 2023
Understanding Special Needs
August 2021 to August 2022
Timeline
PSH Case Manager
Metropolitan Educational Solutions
02.2023 - 08.2024
Concierge/Security Officer
Planned Security Services, Inc.
08.2021 - 01.2023
Housing Director/Lead Housing Monitor/Housing Monitor
Casa Ruby Inc
11.2017 - 03.2020
Parent Advocate Mentor
Child and Family Services
01.2015 - 09.2016
Parent Advocate Mentor/Peer Support Worker
Adoptions Together
06.2008 - 01.2014
Bachelor of Science - Business Administration And Management
Trinity Washington University
Completed Numerous Courses And Seminars in Customer Service, Sales Strategies, Inventory Control, Loss Prevention, Time Management, Leadership, Performance Assessment And Food Safety. Computer Experience in Microsoft Office (Word, Excel, PowerPoint, Access) -
Trinity College
Associates of Science - Business Administration
Everest College
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