Natausha Rieves
Montgomery,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Unit Secretary
Jackson Hospital And Clinic
08.2021 - Current
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Office Coordinator
Enhabit Home Health And Hospice
07.2019 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
Health Information Specialist
Alacare Home Health & Hospice Services
06.2018 - Current
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Enhanced the efficiency of medical coding practices by regularly auditing charts and providing feedback to healthcare providers.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Reduced billing errors and increased revenue with thorough reviews of insurance claims and documentation requirements.
Health Information Specialist
Baptist South Hospital
04.2006 - 06.2018
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Assisted in the transition to a new electronic health record system, resulting in improved data management and accessibility for healthcare providers.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Receptionist
Baptist South Hospital
05.2005 - 04.2006
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Department Lead
Stein Mart
11.2002 - 12.2003
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Developed and executed new training programs, resulting in increased productivity within the department.
Education
Diploma - Medical Billing And Coding
Virginia College
6200 Atlanta Highway Montgomery, AL 3611705.2016
Diploma - Medical Assisting
H. Councill Trenholm State Community College
Montgomery, AL05.2014
Skills
- Patient Database Updates
- Medical Office Administration
- Lab Test Documentation
- Insurance Claims
Certification
CPR
Timeline
Unit Secretary
Jackson Hospital And Clinic
08.2021 - Current
Office Coordinator
Enhabit Home Health And Hospice
07.2019 - Current
Health Information Specialist
Alacare Home Health & Hospice Services
06.2018 - Current
Health Information Specialist
Baptist South Hospital
04.2006 - 06.2018
Receptionist
Baptist South Hospital
05.2005 - 04.2006
Department Lead
Stein Mart
11.2002 - 12.2003
Diploma - Medical Billing And Coding
Virginia College
Diploma - Medical Assisting
H. Councill Trenholm State Community College
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