Natavia Brooks
Irving
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
General Merchandiser
Target
09.2022 - Current
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
- Supported store management in daily operations such as scheduling staff shifts, handling cash registers, processing returns, or placing special orders.
Cafe Associate
Sams Club
08.2017 - 09.2022
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Increased repeat business by fostering positive relationships with regular customers.
- Strengthened brand loyalty among patrons by delivering personable service experiences at every visit.
- Ensured seamless shift transitions by effectively communicating pertinent information between team members during handovers.
Package Handler
Fedex
08.2018 - 03.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Communicated with supervisors about delays or other issues with shipments.
Education
Esthetics License - Esthetics
Salon Boutique Academy
Addison, TX07-2024
Skills
- Customer relationships
- Goal setting and prioritization
- Customer service
- Attention to detail
- Critical thinking
Timeline
General Merchandiser
Target
09.2022 - Current
Package Handler
Fedex
08.2018 - 03.2019
Cafe Associate
Sams Club
08.2017 - 09.2022
Esthetics License - Esthetics
Salon Boutique Academy
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