Na'taya Kemp
Miami,FL
Summary
Detail-oriented professional with the ability to learn concepts quickly. Seeking a challenging position as a strong leader in a dynamic team of achievers with a company that believes rewarding the people that enable it's greatness. Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Everglades Correctional Institution
Miami, Florida
01.2025 - 06.2025
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Housing Specialist
Housing Choice Voucher Program
Miami, FL
05.2024 - 11.2024
- Participated in community meetings to discuss housing issues.
- Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
- Reviewed applications and documents for accuracy and completeness.
- Developed housing assistance plans for low-income households.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Assisted clients in completing housing applications and securing necessary documentation.
- Educated clients on lease and rental agreements.
- Maintained accurate and confidential client records, including case notes and financial documents.
- Prepared and submitted reports to management and funding sources, highlighting program achievements and challenges.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Guided clients through transition to independent living within community.
Correctional Officer
South Florida Reception Center
Miami, Florida
01.2023 - 03.2024
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Cashier
Target
Miami, Florida
02.2022 - 10.2022
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
Security Guard
Securitas Security Services USA
Miami, FL
10.2021 - 02.2022
- Issued visitor badges and access cards to authorized personnel.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Conducted daily security patrols of assigned areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Identified potential security risks and recommended corrective actions.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Reviewed security logs to ensure proper documentation was maintained.
- Provided customer service assistance to staff and visitors in a professional manner.
- Responded to alarms, emergencies, and disturbances.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Unarmed Security Officer
Allied Universal Security Services
Miami, Florida
11.2020 - 10.2021
- Adhered strictly to company policies regarding safety protocols and procedures.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Inspected buildings periodically for signs of intrusion or damage.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Managed access control systems such as key cards, alarms, door locks.
- Inspected security equipment and systems to ensure operational functionality.
- Trained new security personnel on standard operating procedures and emergency protocols.
- Offered customer service assistance to visitors, providing directions and information.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cashier
Target
Aventura, FL
11.2018 - 11.2020
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-2018
Skills
- Cash handling
- Point of sale operation
- Customer service
- Inventory management
- Product promotion
- Transaction processing
- Conflict resolution
- Time management
- Report writing
- Attention to detail
- Effective communication
- Training new employees
- Basic math
- Customer assistance
- Inmate supervision
- Emergency response
- Team training
- Communication skills
- Radio communication
- Contraband inspections
- Self-defense tactics
- Criminal justice
- Multitasking
- Data entry
- Microsoft Excel
- Word processing
- Critical thinker
- Microsoft Word
- Database software proficiency
- File management
- Data management
- Proofreading
- Microsoft Excel certified
- Record keeping
- Sorting mail
- Case documentation
Certification
- School of Justice, Public Safety and Law Studies
- FDLE Certified
- First Aid
- Defensive Tactics
- Firearms
Timeline
Correctional Officer
Everglades Correctional Institution
01.2025 - 06.2025
Housing Specialist
Housing Choice Voucher Program
05.2024 - 11.2024
Correctional Officer
South Florida Reception Center
01.2023 - 03.2024
Cashier
Target
02.2022 - 10.2022
Security Guard
Securitas Security Services USA
10.2021 - 02.2022
Unarmed Security Officer
Allied Universal Security Services
11.2020 - 10.2021
Cashier
Target
11.2018 - 11.2020
High School Diploma -
Miami Northwestern Senior High School
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