NATAYEA DORTCH
Customer Service Specialist
Jonesboro,GA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and the drive business results.
Overview
16
16
years of professional experience
Work History
Preschool Assistant Teacher
KinderCare Learning Centers
Atlanta , GA
08.2023 - Current
- Engaged and entertained children through recreational and educational activities.
- Taught children with creative approaches, methods, and techniques.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Customer Service Representative/ Ackerman Security
Systems / Georgia
01.2019 - 07.2022
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Met customer call guidelines for service levels, handle time, and productivity
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming experiences.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and backed up other customer service managers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Associate Trainer
Panera Bread
Jersey, Georgia
01.2008 - 01.2019
- Help large volume of customers with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times.
Education
WEEQUAHIC HIGH SCHOOL
09.2002 - 1 2006
Skills
On line chat repCustomer account managementTechnical supportCustomer service dispatcherBilling adjuster
Early Childhood Education
Classroom management
Child development
Self-Motivated
Dependable and Responsible
Good Telephone Etiquette
Interpersonal Communication
Cultural Awareness
First Aid/CPR
Analytical and Critical Thinking
Attention to Detail
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Student records management
Timeline
Preschool Assistant Teacher
KinderCare Learning Centers
08.2023 - Current
Customer Service Representative/ Ackerman Security
Systems / Georgia
01.2019 - 07.2022
Associate Trainer
Panera Bread
01.2008 - 01.2019
WEEQUAHIC HIGH SCHOOL
09.2002 - 1 2006