Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Natayja Lambert-Mergendahl

Amherst,MA

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.


Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Speedway
03.2021 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.

Produce Clerk

Target
08.2019 - 09.2019
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Inspected produce to update and adjust pricing information.

Bakery Clerk

Atkins Farms
10.2015 - 06.2019
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Education

No Degree -

Landmark College
Putney

High School Diploma -

Amherst-Pelham Regional
Amherst, MA
06-2017

Skills

  • Customer service
  • Customer satisfaction
  • Patience and composure
  • Cultural awareness
  • Calm demeanor
  • Adaptable and flexible
  • Honest and dependable
  • Cleaning and sanitizing
  • Multitasking and organization
  • Adaptability and flexibility

Interests

In 2017, after I graduated high-school I did a program called The Experiment It is a worldwide program that is that offers homestays, language, culture, arts, community service, and many different adventures Out of the many options of countries and programs that they offered I chose to do one called Japanimation I got to learn how animation, voice acting, drawing and more all come together to make anime Along with that I got to learn Japan's culture and a bit of their food and language


Timeline

Customer Service Cashier

Speedway
03.2021 - Current

Produce Clerk

Target
08.2019 - 09.2019

Bakery Clerk

Atkins Farms
10.2015 - 06.2019

No Degree -

Landmark College

High School Diploma -

Amherst-Pelham Regional

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Natayja Lambert-Mergendahl