Summary
Overview
Work History
Education
Skills
Timeline
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NaTayla Lopshire

Macon,GA

Summary

Versatile and dedicated professional with a proven track record at Brian Tavoian, excelling in patient relations and dental software management. Demonstrated ability to enhance patient satisfaction through exceptional customer service and effective communication. Committed to continuous education, ensuring the highest standards of care and operational efficiency.

Overview

8
8
years of professional experience

Work History

Dental Assistant

Brian Tavoian
11.2020 - 12.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Dental Receptionist

Brian Tavoian
11.2020 - 12.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Main Cashier

Mikes Food Town
07.2014 - 11.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Early Childhood Educator Assistant

The Learning Tree
12.2019 - 01.2020
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
  • Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.

Education

Diploma -

Beaver High School
Beaver, UT
10.2018

Skills

  • Appointment scheduling
  • Professionalism and etiquette
  • Team collaboration
  • Patient scheduling
  • Cross-training capabilities
  • Patient relations
  • Patient education
  • Patient services
  • Knowledgeable in software
  • Dental software management
  • Complex Problem-solving
  • Continuing education commitment
  • Patient counseling
  • Medical records management
  • Patient record maintenance
  • Patient records gathering
  • Customer service
  • Personable communication

Timeline

Dental Assistant

Brian Tavoian
11.2020 - 12.2022

Dental Receptionist

Brian Tavoian
11.2020 - 12.2022

Early Childhood Educator Assistant

The Learning Tree
12.2019 - 01.2020

Main Cashier

Mikes Food Town
07.2014 - 11.2019

Diploma -

Beaver High School

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NaTayla Lopshire