Natdachat Chatterley
Manchester,NH
Summary
I aspire to establish myself as a top quality service oriented person in the service industry and boost my career by serving the needs of the customers with my skills and knowledge.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
North End Bistro
10.2019 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Sweet Ginger 2 Restaurant
07.2015 - 11.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Performed being an expert on the menu and a source of information to help customers with their dining experience.
- Took care of customers food and drink orders and promptly meet all of their needs and satisfactions.
- Kept the work area clean and neat, provided a pleasant dining environment.
Server
Thai Star Restaurant
04.2011 - 05.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Officer
The Swatch Group Trading (Thailand)Ltd.
12.2007 - 03.2010
- Responsibilities included receive and assist customers at the customer service reception, operate the CS telephone and handle basic customer inquiries, follow up on customer inquiries and other repair related matters.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Services Agent
Thai Airways International
04.2005 - 09.2007
- Responsibilities included providing full services to both arrival and departure passengers: regarding to transfer of flight, handicap passengers or other irregular cases and attend all passengers at the boarding gate.
- Gave advice to all passengers where necessary.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among passengers.
- Prepared for cabin crew the immigration report and flight control clearance.
- Responded proactively and positively to rapid change.
- Maintained a high level of professionalism when interacting with passengers, ensuring positive experiences.
Guests Services Assistant
Novotel Coralia Magic Lagoon
01.2003 - 01.2004
- Responsibilities included guests front desk services, guest check in/out service, prepare and extend the hotel reservation.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Accounting Officer
Sawat Accounting Co., Ltd.
01.2002 - 01.2003
- Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
- Assisted with budget preparation and monitoring, ensuring alignment with company goals and objectives.
- Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
Education
Associate of Arts - Culinary Arts
Collin College
Frisco, TX05.2015
Certificate - English for Speakers of Other Languages (ESOL)
Brookhaven College
Farmers Branch, TX05.2012
Bachelor of Arts - Humanity and Social Science
Khon Kaen University
Thailand05.2002
Associate of Arts -
St. Mary’s School
05.1998
Skills
- Dining room service and food serving skills: Strong Work Ethic, Hospitality Service Expertise, Friendliness, Communication, Attention to Detail, Memory Retention, Cleanliness Standards, Safe Food Handling, and Problem Solving
- Products presentation
- Able to operate computer with high accuracy; Microsoft Word, Excel, Power Point, Internet, and POS
- Able to type English and Thai
- Able to operate office automation
Certification
- Jan.24, Learn2Serve On-Premises Alcohol Seller/Server, 360 Training
- Oct.13, ServSafe, National Restaurant Association
- Aug.08, Customer Complaint Management, Conference & Seminar Professional Co., Ltd.
References
Carol Lawrence (603) 748-0492
Dennis Sheehan (603) 315-9343
Timeline
Server
North End Bistro
10.2019 - 09.2024
Server
Sweet Ginger 2 Restaurant
07.2015 - 11.2015
Server
Thai Star Restaurant
04.2011 - 05.2015
Customer Service Officer
The Swatch Group Trading (Thailand)Ltd.
12.2007 - 03.2010
Customer Services Agent
Thai Airways International
04.2005 - 09.2007
Guests Services Assistant
Novotel Coralia Magic Lagoon
01.2003 - 01.2004
Accounting Officer
Sawat Accounting Co., Ltd.
01.2002 - 01.2003
- Jan.24, Learn2Serve On-Premises Alcohol Seller/Server, 360 Training
- Oct.13, ServSafe, National Restaurant Association
- Aug.08, Customer Complaint Management, Conference & Seminar Professional Co., Ltd.
Associate of Arts - Culinary Arts
Collin College
Certificate - English for Speakers of Other Languages (ESOL)
Brookhaven College
Bachelor of Arts - Humanity and Social Science
Khon Kaen University
Associate of Arts -
St. Mary’s School
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