Nate Adams
Cape Girardeau,MO
Summary
Dedicated team leader with a proven track record in delivering outstanding customer service and managing workloads effectively, resulting in high satisfaction and retention rates.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
03.2024 - 01.2026
- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Trained and mentored new employees, enhancing onboarding experience and team cohesion.
- Coordinated daily operations to ensure efficient workflow during peak hours.
- Implemented cost-saving initiatives that improved inventory management processes.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Led employee relations through effective communication, coaching, training, and development.
Team Leader
Ultimate Air Trampoline Park
01.2022 - 09.2024
- Supervised daily operations, ensuring a safe and enjoyable environment for guests.
- Trained and mentored new team members on park policies and customer service protocols.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented training programs that enhanced team performance and guest satisfaction.
- Resolved guest complaints promptly, enhancing overall experience and retention rates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Sales Associate
Kohls Department Store
11.2023 - 02.2024
- Assisted customers in product selection, ensuring satisfaction through personalized service.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Operated point-of-sale systems accurately, facilitating efficient transaction processing.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled customer inquiries and resolved issues promptly to maintain positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Health Sciences
Southeast Missouri State University
Cape Girardeau, MO05-2028
High School Diploma -
Jackson Senior High School
Jackson, MO05-2024
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Retail operations
- Team leadership
- Customer service
Timeline
Team Leader Manager
Chick-fil-A
03.2024 - 01.2026
Sales Associate
Kohls Department Store
11.2023 - 02.2024
Team Leader
Ultimate Air Trampoline Park
01.2022 - 09.2024
Bachelor of Science - Health Sciences
Southeast Missouri State University
High School Diploma -
Jackson Senior High School