Anastasiia Hubanova
San Diego,CA
Summary
As a Ukrainian finding my footing in the States, I am ready to apply my skills in an Account Manager role, thriving in remote work environments.
I bring a solid foundation in understanding client needs, maintaining strong relationships, and driving account growth. My experience equips me with the tools to excel as an Account Manager, where I can leverage my capabilities in communication and strategic planning to enhance client satisfaction and retention. I'm focused on delivering value by understanding and aligning with client objectives, ensuring our mutual success through dedicated service and innovative solutions.
Overview
7
7
years of professional experience
Work History
Branch Relationship Banker
Bank Of America Merrill Lynch
01.2023 - Current
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
- Increased branch revenue by cross-selling bank products and services to new and existing clients.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
Client Services Manager
LiveGames Limited
11.2019 - 10.2022
- Led client service operations for a leading online gaming platform, ensuring exceptional service delivery and satisfaction.
- Managed a team to address client needs, resolve technical issues, and optimize customer experience.
- Developed and executed strategic plans to foster client relationships, drive retention, and maximize revenue.
- Implemented innovative solutions to enhance client engagement and loyalty.
- Ensured compliance with gaming regulations and company policies, maintaining a high standard of integrity and professionalism.
Casino Games Dealer
BetConstruct
12.2016 - 11.2019
- Enhanced customer experience by providing friendly and efficient service while dealing various casino games.
- Maintained game security by adhering to established protocols and monitoring for suspicious activity.
- Managed large sums of money, ensuring accurate payouts and proper handling of chips during transactions.
- Increased player satisfaction with engaging interpersonal skills and thorough knowledge of game rules.
- Facilitated casino games, enforced rules, and maintained a high level of customer satisfaction.
- Engaged with high-profile clients in an online gaming environment, providing exceptional service.
Education
Master of Science - Economics
Donetsk National University, 2015
Donetsk, Ukraine02.2015
Skills
- Customer Relationship Management (CRM)
- Sales and Negotiation
- Communication
- Problem-Solving
- Strategic Planning
- Team Collaboration
- Adaptability
- Data Analysis
- Presentation Skills
- Conflict Resolution
- Networking
- Customer Success Management
- Product Knowledge
- Time Management
- Client Advocacy
Timeline
Branch Relationship Banker
Bank Of America Merrill Lynch
01.2023 - Current
Client Services Manager
LiveGames Limited
11.2019 - 10.2022
Casino Games Dealer
BetConstruct
12.2016 - 11.2019
Master of Science - Economics
Donetsk National University, 2015