Nate' Francis
Suwanee,GA
Summary
Enthusiastic Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty. Well- versed in products, services and customer trends. Skilled in problem-solving and active listening, adept at resolving complex issues and mentoring new staff to excel in customer relations. Achieved notable increases in client retention and positive feedback through effective communication and critical thinking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Banfield Pet Hospital
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Dish Network Retailer
03.2019 - 05.2022
- Answered inbound calls, chats, and emails to facilitate service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies ad procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service ( Lead )
Sirius XM Radio
04.2018 - 11.2019
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Conducted regular call monitoring to ensure a superior client experience.
Education
High School Diploma -
Cambridge Highschool
Milton, GA05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Staff Training
- Building rapport
Certification
All Lines Insurance Adjusting
The Adjuster School
Texas License No: 3108496
Timeline
Customer Service Representative
Banfield Pet Hospital
07.2022 - Current
Customer Service Representative
Dish Network Retailer
03.2019 - 05.2022
Customer Service ( Lead )
Sirius XM Radio
04.2018 - 11.2019
High School Diploma -
Cambridge Highschool
All Lines Insurance Adjusting
The Adjuster School
Texas License No: 3108496
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