Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Hofer

Medical Lake

Summary

Dynamic Financial Energy Analyst with ENGIE Insight, adept at enhancing client relationships and driving sustainability initiatives. Proven expertise in resolving complex billing discrepancies and delivering exceptional customer service. Skilled in energy management and conflict resolution, fostering teamwork and promoting environmental stewardship. Committed to achieving high-quality results under pressure.

Overview

5
5
years of professional experience

Work History

Financial Energy Analyst

ENGIE Insight
06.2019 - 04.2021
  • Managed multiple projects simultaneously, meeting tight deadlines without compromising quality or customer satisfaction levels.
  • Evaluated renewable energy potential for various projects, contributing to a more sustainable future.
  • Championed the adoption of best practices in energy management, contributing to a culture of environmental stewardship and sustainability within client organizations.
  • Enhanced client relationships by providing detailed reports on energy consumption and cost-saving opportunities.

Industrial Billing Specialist

Engie Insight
10.2018 - 06.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Customer Service Representative

Alorica Inc
10.2016 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Pharmacy/Chemistry

Spokane Community College
Spokane, WA
04-2027

High School Diploma -

WAVA Omak High School
2601 S. 35th Street, Suite 100 Tacoma, WA 98409
06-2014

Skills

  • Customer Service and Engagement
  • Customer service skills
  • Deescalation skills
  • Large amounts of Cash handling
  • Product knowledge
  • Refund handling
  • Inventory management

Timeline

Financial Energy Analyst

ENGIE Insight
06.2019 - 04.2021

Industrial Billing Specialist

Engie Insight
10.2018 - 06.2019

Customer Service Representative

Alorica Inc
10.2016 - 10.2018

Bachelor of Science - Pharmacy/Chemistry

Spokane Community College

High School Diploma -

WAVA Omak High School

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