Summary
Overview
Work History
Education
Skills
Timeline
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NATE JONES

Charlotte,NC

Summary

  • Investigative Research – Consultative Solutions – Customer Focused – Data Tracking & Reporting – Advocacy ACCOMPLISHMENTS
  • Facilitated over 8 YMCA membership sales & training sessions for Charlotte and D.C. branches
  • Measure and track performance goals to ensure positive member/community relations
  • Advised nonprofit clients on solutions to manage projects, processes, policy and people
  • Conducted research to investigate and resolve membership issues and complaints with platform
  • Partnered with employees/college athletics/volunteers to plan and launch 1,000-person events

Overview

8
8
years of professional experience

Work History

Membership Coordinator

YMCA of GREATER CHARLOTTE
Charlotte, NC
01.2023 - Current
  • Implement membership sales training programs/campaigns including: recruitment/recapture/retention
  • Train and develop co-workers on how to manage member inquiries and de-escalate complaint issues
  • Execute strategic tactics to reach branch/staff goals including membership cultivation and development
  • Monitor, track and report branch productivity including: prospects, sales, program registration and issues

Executive Director Assistant

CHARLOTTE TOUCHDOWN CLUB
Charlotte, NC
06.2022 - 01.2023
  • Led team of 3 employees and 12 volunteers in event management including planning & logistics, detail orientation and problem solving for 4 major sports events; 1,000+ attendees
  • Built and retained relationships with 9 major athletic departments in SEC and other major programs
  • Auctioned over $100,000 in sports memorabilia benefiting the Club and 5 local nonprofits

Research Analyst

R.B. PHARR & ASSOCIATES
Charlotte, NC
06.2020 - 12.2021
  • Land surveying, mapping and construction services company
  • Entered data from public maps and drawings to determine boundaries of land, roads, & utilities
  • Measured, marked, verified and reported property lines and key topographic features

Customer Support Analyst

BLACKBAUD
Charleston, SC
06.2019 - 06.2020
  • A tech solution and nonprofit software company for unique mission, goals, and needs
  • Resolves basic issues for software solutions
  • Document activities and manage cases in clear actionable way
  • Provide regular customer follow up until incident resolution within customer expectations

Solutions Specialist

NETWORK FOR GOOD
Washington, DC
08.2017 - 01.2019
  • A national fundraising software and coaching company for charities and nonprofits
  • Provided consultative guidance to administer and roll out membership campaigns
  • Coached and counseled 40+ clients daily regarding strategies, planning and process
  • Identified and resolved issues relating to software, policies and pricing

Associate Director of Membership

YMCA OF METROPOLITAN WASHINGTON
03.2016 - 05.2017
  • Coordinated sales, customer service and membership base development; 5,000 members
  • Implemented effective internal/external marketing plans, sales programs and community initiatives
  • Built talented team through hiring and training new associates
  • Maintained membership database ensuring information was current and adhered to guidelines

Education

B.A. - Political Science

AUBURN UNIVERSITY

Skills

  • Microsoft Office and Google Docs; Personify and AMP
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Timeline

Membership Coordinator

YMCA of GREATER CHARLOTTE
01.2023 - Current

Executive Director Assistant

CHARLOTTE TOUCHDOWN CLUB
06.2022 - 01.2023

Research Analyst

R.B. PHARR & ASSOCIATES
06.2020 - 12.2021

Customer Support Analyst

BLACKBAUD
06.2019 - 06.2020

Solutions Specialist

NETWORK FOR GOOD
08.2017 - 01.2019

Associate Director of Membership

YMCA OF METROPOLITAN WASHINGTON
03.2016 - 05.2017

B.A. - Political Science

AUBURN UNIVERSITY

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