NATHAN S. PELKER
Lambertville,MI
Summary
A customer-focused professional with over a decade of experience in upscale hospitality and B2B sales, I bring a proven ability to deliver exceptional guest experiences while driving revenue through consultative selling. Known for thriving in fast-paced environments, I excel at fostering team collaboration and maintaining high service standards. With strong wine knowledge, effective communication skills, and a solid history of training and mentoring staff, I consistently contribute to both customer satisfaction and team development.
Overview
11
11
years of professional experience
Work History
Sales & Operations Specialist
CAP’s Cleaning Co.
01.2017 - Current
- Drove customer acquisition and revenue growth through targeted outbound sales calls
- Expanded customer base through proactive outreach and tailored sales presentations
- Process and manage invoices, payroll, and accounts receivable using QuickBooks
- Analyzed operational data and developed strategies to improve profit margins
- Introduced service improvements and identified opportunities with new and existing clients
Lead Server and Event Consultant
The Chop House
01.2014 - 01.2017
- Delivered high-end dining experiences while consulting with patrons on private dining events
- Collaborated with management to improve service standards and customer engagement
- Trained and mentored over 10 new servers on POS systems and product knowledge
- Increased average check size through effective suggestive selling and wine pairings
- Conducted wine education sessions and researched varietals and producers to enhance team knowledge
Education
University of Michigan
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St. Francis de Sales
Skills
- Upscale Dining & Guest Experience
- Sales & Revenue Growth Strategies
- Staff Training & Development
- Wine Knowledge & Pairings
- Suggestive & Cross-Selling Techniques
- Point-of-Sale Systems (POS)
- QuickBooks & Invoice Management
- Menu Navigation & Service Efficiency
Selected Achievements
- Opened and helped establish a new restaurant in Ann Arbor.
- Traveled to Napa Valley to expand knowledge of wine and enhance guest experience.
- Recognized for consistently delivering timely, high-quality service.
- Developed and implemented successful upselling strategies resulting in higher revenue.
Timeline
Sales & Operations Specialist
CAP’s Cleaning Co.
01.2017 - Current
Lead Server and Event Consultant
The Chop House
01.2014 - 01.2017
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St. Francis de Sales
University of Michigan
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