Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nate Rapsey

Erie,CO

Summary

Established revenue cycle director with 10+ years of leadership experience in billing, customer service, accounts receivable, and patient access. A results-oriented leader with a proven record of creating and achieving strategic plans, managing projects, and improving operational efficiency. A servant leader focused on building a strong, engaged workforce.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pre-Access Services Director

Intermountain Health
05.2022 - Current
  • Direct strategic and operational initiatives for all hospital based pre-service Patient Access functions, including: insurance verification, centralized scheduling, financial clearance, pre-registration, and pre-authorization departments.
  • Create culture of success and respect for department of 200 caregivers, which culminated in achieving tier 1 (highest tier) caregiver engagement survey results.
  • Built 5 year plan to modernize pre-access operations and move away from antiquated workflows by better leveraging Epic functions, centralizing services, and embracing automation.
  • Leading implementation of new telephony system (Genesys), activation of voicebot AI technology for phone tree systems (Hyro), and creation of agent desktop solution (SalesForce).
  • Created business plan for creation of centralized referral center to increase patient access to care and eliminate barriers generated by decentralized referral management.
  • Collaborated with oncology and radiology service line partners to centralize breast care and radiology scheduling.
  • Business lead for expansion of self-service scheduling and pre-registration.
  • Completed business plan and ROI case for establishment of automation center focused on better leveraging robotic process automation (RPA). This work will improve turn around times and reduce labor cost as business continues to grow.

Patient Access Director

SCL Health
07.2017 - 04.2022
  • Provide strategic direction and oversight of day-to-day operations for multiple hospitals and freestanding emergency departments in Denver metro area.
  • Responsible for providing leadership for 125+ leaders and associates.
  • Established system-wide career ladder for Patient Access that opportunity for growth and upskilling of ambitious team members.
  • Created regional float pool and workforce management department to address staffing challenges of COVID-19 and reduce overtime expense.
  • Led effort to establish custom, Epic based quality scorecard to be used by Patient Access Services across enterprise.
  • Formed governance for purpose of establishing and maintaining consistent registration practices for health system.

Patient Access Regional Manager

WellSpan Health
08.2015 - 06.2017
  • Direct day-to-day administrative and operational Patient Access functions for 600-bed facility and 76-bed facility, providing guidance and leadership to over 120 employees across more than 5 departments.
  • Create strategic plan to drive results towards achievement of departmental initiatives, key performance indicators, and system standards.
  • Act as key collaborator and contributor towards transition of electronic health record from Cerner to Epic.
  • Initiated and led creation of training programs that resulted in improved patient experience scores and increase in point of service collections.

Central Billing Office Director

Select Medical
12.2014 - 08.2015
  • Responsible for overall operations and results for long-term acute care (LTAC) central billing office made up of 80+ associates.
  • Led operations for accounts receivable, insurance verification, billing, and contract management.
  • Serves as central billing office lead ICD-10 readiness
  • Create and adhere to department budget in accordance with company goals and policies.
  • Completed re-organization of accounts receivable team to maximize denial management, balance inventory, and increase accountability.
  • Assessed vendor utilization and cost through RFP process, which ultimately created over $500k in operational savings.

Education

Bachelor of Arts - Crime, Law, and Justice

Penn State University
State College, PA
2009

Skills

  • Epic EHR
  • Healthcare operations
  • Performance improvement
  • Strategic planning & execution
  • Call center operations
  • Revenue Cycle
  • Project management

Certification

  • Certified Hospital Access Manager (CHAM), National Association of Hospital Access Managers (NAHAM) - 2017 - Present

Timeline

Pre-Access Services Director

Intermountain Health
05.2022 - Current

Patient Access Director

SCL Health
07.2017 - 04.2022

Patient Access Regional Manager

WellSpan Health
08.2015 - 06.2017

Central Billing Office Director

Select Medical
12.2014 - 08.2015

Bachelor of Arts - Crime, Law, and Justice

Penn State University

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