Summary
Overview
Work History
Education
Skills
Certification
Interests and background
Timeline
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Nate Rubiano-Hiatt

Nate Rubiano-Hiatt

Spanish Fork

Summary

Experienced IT Support and Systems Administrator with over 15 years in managing complex IT environments. Expertise in security awareness, system administration, technical support, and project management. Fluent in Spanish with excellent client relations and a proactive approach to IT solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr IT Support and Systems Administrator

LifeSeasons
10.2020 - 06.2024
  • Supported critical systems: Office 365, Azure AD, SSO, Warehouse OS, SonicWall, Adobe, Google Workspace, Dashlane, RDS server, Apple Business Essentials, KnowBe4, Sage 100, and EDI. Administered Zendesk, Malwarebytes, Monday.com, iSpring Learn, Ring Central, Nice InContact, and SalesRep360.
  • Provided higher-tier remote support via Datto and Atera, generating weekly KPI, process, and technical reports.
  • Led security awareness training and managed security breaches, including phishing simulations. Handled employee onboarding: workstation setup, account provisioning, and IT training.

Technical Support Administrator

Anchor Six - Managed Service Providor
01.2019 - 09.2020
  • Delivered top-quality technical applications and systems support for over 80 small and medium-sized companies
  • Managed VMware, HyperV, Office 365, Server 2016 and below, 3CX and Cisco phone systems, Anchorsync, Fortinet firewalls, and VPN
  • Utilized support management tools such as Automate, Connectwise Manage Ticketing, LogMeIn Rescue, Screen Connect, IT Glue, and Datto RMM.

Systems and Applications Manager

Challenger School Headquarters
07.2018 - 01.2019
  • Managed Linux-based media systems, Mitel and Shortel phone systems
  • Administered Kaspersky Anti Virus and mobile devices (Blackberry, iOS, and Android).

Network and Applications Administrator

Southern Ute Indian Tribe Growth Fund / Shared Services
01.2005 - 01.2018
  • Administered VMware, responsible for 40 virtual servers, SAN space, and new VMs
  • Managed system-wide patch updates via SCCM and Ivanti, and system-wide monitoring via SolarWinds
  • Lead project management teams for VM host migration, AV systems installation, and complex software upgrades.
  • Managed Active Directory, DFS, DNS, MS Exchange, Group Policy, Citrix, and servers (2000-2016)
  • Handled application management, licensing, and patching for various software.

Education

Dual Bachelors in Business Information Systems & Accounting -

Utah State University
05.2003

Skills

  • Azure & Office 365 Administrator
  • Complex System Upgrades
  • Data Security
  • Windows & MAC Administration
  • Server Management
  • Helpdesk Technical Support
  • Process Design & Documentation
  • Attention to Detail

Certification

  • CompTIA Network+
  • CWNA
  • Dell Certified Technician
  • ITIL Foundations
  • IT Project Management Level 1
  • Talkdesk Academy (Supervisor, Admin, Advanced Admin)

Interests and background

I love traveling! I have visited Canada, Mexico, France, Italy, Ukraine, China, Bulgaria, Spain. I enjoy camping, hiking, cooking, hammocking, my OneWheel. I am committed to self-improvement to be a better person, husband, father, and team member.

Timeline

Sr IT Support and Systems Administrator

LifeSeasons
10.2020 - 06.2024

Technical Support Administrator

Anchor Six - Managed Service Providor
01.2019 - 09.2020

Systems and Applications Manager

Challenger School Headquarters
07.2018 - 01.2019

Network and Applications Administrator

Southern Ute Indian Tribe Growth Fund / Shared Services
01.2005 - 01.2018

Dual Bachelors in Business Information Systems & Accounting -

Utah State University

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Nate Rubiano-Hiatt