Nate Sharpley
Anaheim,CA
Summary
I am an aspiring cybersecurity professional with a disciplined mindset and a strong passion for incident response and threat detection. My foundation comes from hands-on labs, real-world projects, and continuous self-driven learning. I approach security with focus, urgency, and a commitment to solving problems that matter. This is more than a career path for me. It is a mission I take seriously. I am ready to contribute to a SOC team that values precision, action, and accountability.
Overview
2
2
years of professional experience
7
7
Certifications
Work History
Technical Support Specialist
Epson America Inc.
Los Alamitos, CA
06.2024 - Current
- Triaged technical support for Epson products, including usability, installation, and configuration issues
- Responded promptly to technical inquiries via phone, email, and live chat regarding printer and driver issues
- Tested and troubleshot software and drivers to replicate and resolve customer-reported problems
- Maintained accurate records of customer interactions and technical resolutions in call logs and tickets
- Collaborated with internal teams to escalate and resolve complex or unresolved technical issues
- Contributed to improving troubleshooting procedures and overall customer support strategies
IT Support Specialist
Long Beach Unified School District
Long Beach, CA
11.2023 - 05.2024
- Provided technical support for classroom technology including login, connectivity, and equipment issues
- Set up and maintained computers, printers, Chromebooks, and other peripherals
- Managed inventory and coordinated replacements for damaged or outdated equipment
- Assisted with software installation and resolved application-related issues
- Handled requests for additional tech equipment and accessories
- Maintained school websites using a CMS by uploading content and performing regular updates
Helpdesk Technician Internship
Method Technologies (MSP)
Cypress, CA
09.2023 - 11.2023
- Assisted with Active Directory and network issues on-site, using effective troubleshooting and ConnectWise for remote support.
- Contributed to optimizing network functionality through Active Directory setup. Also, learned computer assembly, streamlining processes with ConnectWise for user onboarding.
- Swiftly diagnosed and resolved hardware and network issues while gaining hands-on experience in building computers. Utilized ConnectWise for efficient remote access.
- Conducted remote sessions to address graphic and hardware-related issues, integrating computer assembly insights. Incorporated ConnectWise for streamlined automation in troubleshooting.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Collaborated with IT team members to identify system requirements and resolve problems.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
04-2026
Skills
- ISO 27001, NIST controls, CIA triad enforcement
- Incident response and alert triage (Wazuh SIEM, SOAR automation)
- Threat hunting and log analysis (Zeek, Azure telemetry)
- Detection engineering and adversary emulation (MITRE ATT&CK, Atomic Red Team)
- SIEM and EDR platforms (Wazuh, Microsoft Defender for Endpoint)
- Security automation and scripting (Python, Bash)
- Cloud security monitoring in Azure (Log Analytics, Sentinel)
- Network traffic analysis and IDS fundamentals (TCP/IP, DNS)
- Log ingestion, normalization, and enrichment for detections
Certification
• CompTIA A+
Projects
- Wazuh SIEM with SOAR Automation
- Microsoft Defender for Endpoint (M365)
- Azure SOC Honeynet
- Zeek IDS Network Monitoring
Timeline
Technical Support Specialist
Epson America Inc.
06.2024 - Current
IT Support Specialist
Long Beach Unified School District
11.2023 - 05.2024
Helpdesk Technician Internship
Method Technologies (MSP)
09.2023 - 11.2023
Bachelor of Science - Cloud And Network Engineering
Western Governors University