Nate Sonnentag
Roberts
Summary
Dynamic Service Manager with a proven track record at Premier Truck Group of Roberts, excelling in conflict resolution and team leadership. Enhanced customer satisfaction through effective problem-solving and continuous improvement initiatives. Skilled in workflow management, fostering a positive work environment, and driving operational efficiency to achieve business goals.
Overview
18
18
years of professional experience
Work History
Service Manager
Premier Truck Group of Roberts
01.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities to build integral relationships with the customer.
- Hired, trained and supervised team of service staff members to meet business goals.
- Embraced the Elite Support mindset and worked to continuously improve on a daily basis.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Defined clear targets and objectives and communicated these to my team.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shop Foreman
River States Truck and Trailer
10.2010 - 01.2019
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 15-20 technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Diesel Technician
River States Truck and Trailer
01.2007 - 10.2010
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Completed warranty services and submitted required paperwork.
Education
Technical Diploma - Diesel And Heavy Equipment
Chippewa Valley Technical College
Eau Claire, WI05-2009
High School Diploma -
Cadott High School
Cadott, WI06-2007
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Conflict resolution
- Goal oriented
- Workflow management
Timeline
Service Manager
Premier Truck Group of Roberts
01.2019 - Current
Shop Foreman
River States Truck and Trailer
10.2010 - 01.2019
Diesel Technician
River States Truck and Trailer
01.2007 - 10.2010
Technical Diploma - Diesel And Heavy Equipment
Chippewa Valley Technical College
High School Diploma -
Cadott High School
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