Summary
Overview
Work History
Education
Skills
Timeline
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Natejia Edmond

Lithonia,GA

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Taco Bell through effective training and mentoring. Skilled in quality control and inspection reporting, demonstrating ethics and integrity. Excelled in fostering positive environments and streamlining operations, significantly improving service standards.

Overview

5
5
years of professional experience

Work History

Inspector Packer

Dart Container Corporation
09.2023 - 02.2024

Packaging Cups For Store Orders

EVS Technician

Grady Memorial Hospital
05.2021 - 12.2023
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Contributed to effective communication among team members by participating in regular meetings and training sessions.
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
  • Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
  • Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
  • Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
  • Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
  • Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
  • Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
  • Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
  • Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.

Shift Manager

Taco Bell
05.2022 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Patient Care Technician

Rescare Homecare
10.2018 - 04.2020
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Facilitated patient mobility and recovery with guided exercises and ambulation support.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.

Education

High School Diploma -

White Oak High School
Jacksonville, NC
06.2017

Skills

  • Quality Control
  • Visual inspections
  • Inspection Reporting
  • Training and mentoring
  • Valid drivers license
  • Technical knowledge
  • Clean Driving Record
  • Equipment Inspection
  • Ethics and integrity

Timeline

Inspector Packer

Dart Container Corporation
09.2023 - 02.2024

Shift Manager

Taco Bell
05.2022 - 10.2023

EVS Technician

Grady Memorial Hospital
05.2021 - 12.2023

Patient Care Technician

Rescare Homecare
10.2018 - 04.2020

High School Diploma -

White Oak High School
Natejia Edmond