Natella Rubin
Queens,NY
Summary
Dedicated and hard-working student pursuing law with a strong foundation in leadership and customer service management. Proven success in enhancing team engagement and driving business growth through strategic initiatives. Skilled in communication, teamwork, and operational efficiency, with a track record of improving client satisfaction. Highly attentive to detail, achieving financial accuracy and streamlined workflows. Adept at leading by example, offering constructive feedback to enhance team performance, and consistently delivering exceptional service to customers, fostering positive outcomes in both retail and service environments.
Overview
4
4
years of professional experience
Work History
Optical Store Manager
Pure Vision Optical
10.2021 - 04.2024
- Interacted with customers to help determine or suggest the best products to meet eyewear needs and achieve the desired look.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Explained prescriptions, optical terminology, and products to customers.
- Supervised and managed opticians and doctors using feedback, constructive conversations, and leading daily activities on the sales floor.
- Assisted in recruiting, hiring, and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Administrative Assistant
DME Supply Choice
03.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Criminal Justice
St. John's University
Jamaica, NY05.2025
Skills
- Appointment Scheduling
- Sales Tracking
- Customer Service Management
- Payroll Administration and Timekeeping
- Excellent Communication
- Teamwork and Collaboration
- Document Management
- Workflow Coordination
- Insurance processing
- Attention to Detail
Timeline
Optical Store Manager
Pure Vision Optical
10.2021 - 04.2024
Administrative Assistant
DME Supply Choice
03.2020 - 09.2021
Bachelor of Science - Criminal Justice
St. John's University
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