Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nately Yeoman

San Antonio,TX

Summary

Dedicated and driven with years of diverse business operational training experience. Contributes actively to meet company goals, both autonomously and as a cross-functional team leader. Detail-oriented with strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Business Operations Coordinator III

Travel + Leisure
05.2018 - Current
  • Supported senior leadership in making informed decisions based on accurate data analysis and insightful recommendations.
  • Managed cross-functional projects to ensure timely delivery of high-quality results.
  • Led business operations by identifying inefficiencies and implemented process improvements.
  • Streamlined new hire onboarding processes by developing comprehensive training materials and documentation.
  • Improved commission statements by streamlining data entry processes, implementing thorough auditing procedures, and data verification.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions, gift cost, bonus and taxes.
  • Spearheaded process improvements, leading to increased accuracy in data management and reduced errors in reporting.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with senior leadership, marketing and resort operations.
  • Mentored and trained numerous staff on business procedures, policies, duties and customer care methods.
  • Led staff training sessions to improve overall team efficiency and knowledge of company policies and procedures.

Sales and Service Representative

Marriott
01.2018 - 05.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Provide customer support through assistance and guidance in issue resolution, and in an open communication with Marriott properties and third parties
  • Answer guest questions related to property facilities/services (hours of operation, rates and room types, packages & promotions, entertainment and special events)
  • Enter, retrieve, reconcile, and verify the information in software involved in the sales process
  • Perform general office duties to support Sales (e.g., filing, sending follow-up emails, typing, faxing and copying.)

Associate Assistant Manager

La Madeleine
03.2016 - 01.2018
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health code requirements, and top service standards
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

High School Diploma -

Alamo Heights High School
San Antonio, TX
06.2015

Skills

  • Customer Service
  • Critical Thinking
  • Bilingual (Spanish)
  • Time Management
  • Operations Management
  • Onboarding and training
  • Data Analytics
  • Microsoft Office proficient
  • Sales Operations
  • Salesforce Administration

Timeline

Business Operations Coordinator III

Travel + Leisure
05.2018 - Current

Sales and Service Representative

Marriott
01.2018 - 05.2018

Associate Assistant Manager

La Madeleine
03.2016 - 01.2018

High School Diploma -

Alamo Heights High School
Nately Yeoman