Nateria Clements
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collection Customer Service Representative
Dcm services
Jacksonville
03.2024 - Current
- Processed payments and updated account information in the system.
- Provided customer service to resolve issues related to overdue accounts.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
Collections Agent
Complete Recovery Group
Jacksonville
02.2020 - 01.2024
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Monitored customer accounts for changes in financial status or contact information.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Customer Service Representative
Addeco Staffing
Jacksonville
05.2019 - 04.2020
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Collections Agent
DCI
Jacksonville
10.2017 - 05.2019
- Monitored customer accounts for changes in financial status or contact information.
- Adhered to all applicable laws, regulations, and company policies.
- Participated in training sessions related to new technologies used by the company's collections department.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Customer Service Representative
Convergys
Jacksonville
08.2016 - 11.2017
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
Education
High School Diploma -
American Academy of Pinecrest
Jacksonville, FL05-2012
Skills
- Customer service
- Payment processing
- Account management
- Effective communication
- Time management
- Attention to detail
Certification
- Probate Collector
Timeline
Collection Customer Service Representative
Dcm services
03.2024 - Current
Collections Agent
Complete Recovery Group
02.2020 - 01.2024
Customer Service Representative
Addeco Staffing
05.2019 - 04.2020
Collections Agent
DCI
10.2017 - 05.2019
Customer Service Representative
Convergys
08.2016 - 11.2017
High School Diploma -
American Academy of Pinecrest
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