Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natesha Bentley

Kissimmee

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

18
18
years of professional experience
1
1
Certification

Work History

EVS Assistant Manager

Orlando Health
06.2022 - 07.2025
  • Managed daily operations of the linen, SPP (Safe Patient Placement), customer service teams.
  • Studied hospital trends to revamp schedules to ensure the best care possible.
  • Implemented new processes that reduced the hospital turnaround time from 4hrs to 1hr 20min.
  • Implemented a curtain program to reduce HAI’s.
  • Conduct coaching plans for over 50+ team members held them accountable for attendance and performance and behavior.

Patient Services Manager

AVI Foodsystems
04.2018 - 06.2022
  • Oversaw daily food service operations at a 900+ bed hospital.
  • Held 70+ employees accountable with providing the best patient experience.
  • Maintained a patient/guest satisfactory score of 90%.
  • Completed schedules and implemented a rigorous training program.

Food Operations Supervisor

VCU Health System Authority
05.2012 - 03.2018
  • Supervised a team of 14-16 employees that would be handling food trays for the patients.
  • Completed around 5 performance reviews each quarter, offering praise and recommendations for improvement.
  • Assisted patients with meal selection, inquiries, and order customization requests.
  • Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating, and enforcing discipline when necessary.

Food Service Supervisor

Chippenham & Johnston-Willis Hospital Inc.
01.2008 - 04.2012
  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas of sanitary condition.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, clean kitchen and proper shut down.

Education

Associate of Science Degree -

Valencia College
05.2023

High School Diploma - undefined

John F. Kennedy High School
06.2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Conflict resolution
  • Employee performance evaluation
  • Schedule oversight
  • Strategic thinking

Certification

  • ServSafe Food Protection Manager January 2011
  • Recertified in May 2016
  • Second Recertification in May 2021
  • Clorox Trained Technician May 2024
  • A.H.E. C.H.E.S.T. Certificate Oct. 2022
  • A.H.E. CNACC Certificate Oct. 2022
  • A.H.E. CSCT Certificate Nov. 2022

Timeline

EVS Assistant Manager

Orlando Health
06.2022 - 07.2025

Patient Services Manager

AVI Foodsystems
04.2018 - 06.2022

Food Operations Supervisor

VCU Health System Authority
05.2012 - 03.2018

Food Service Supervisor

Chippenham & Johnston-Willis Hospital Inc.
01.2008 - 04.2012

High School Diploma - undefined

John F. Kennedy High School

Associate of Science Degree -

Valencia College

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