Natesha Moss Ali

Assistant Manager

Upchurch Management

03.2006 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.